COVID-19

In response to COVID-19, the City of Surprise is communicating with public health partners at the regional, state, and national level to make sure we’re working together to provide the most accurate and timely information to our community and to safeguard the health and safety of our residents.

State Status

Vaccine Status: To learn about the status of COVID-19 vaccine distribution, please click on the State and County links below. You may also call the state’s COVID-19 hotline at 2-1-1.

FIND A VACCINE – COUNTY LOCATIONSFIND A VACCINE – STATE LOCATIONS

COVID-19 Case Data - For information on the number of COVID-19 cases in Arizona, Maricopa County and by zip code, as well as the current state recommendations related to distancing, gatherings, and essential businesses, visit www.azdhs.gov.

City of Surprise Status & Impacts

Declaration of Emergency - The Declaration of Emergency issued by Mayor Skip Hall on March 18, 2020 was rescinded by the Mayor on June 15, 2021. Read it here

Cases in Surprise:

For information on the number of COVID-19 cases in Arizona by zip code, click here.

Face Covering Requirement Lifted

Executive Order 2021-06 issued by Governor Ducey on March 25, 2021 calls for any remaining local government mask mandates to be phased out and specifically says that they cannot be enforced. 

As a result, Mayor Skip Hall signed a proclamation terminating the face covering mandate in Surprise (with some exceptions). Read it here.

The Governor’s order does make a couple of exceptions. The city retains the right to set and enforce mitigation polices in our city government buildings and on public transportation. This includes face coverings. Wearing of face coverings/masks is now recommended within city facilities, with the exception of Surprise City Court, where they are required.

Private Businesses

Under the Governor’s order, businesses may institute and enforce face covering policies to mitigate the spread of COVID-19, and they retain the right to refuse service to those who do not comply with their policies. 

Public Transportation

Per federal mandate, face coverings are also required while riding public transportation. See the Centers for Disease Control Mandate, here

City Facilities are open to the public, and Public Meetings are open to in-person attendance. 

The city has implemented COVID-19 mitigation protocols consistent with CDC guidelines. These include: frequent cleaning and disinfecting of high-touch surfaces, additional hand sanitizing stations, plexiglass barriers at service counters, and physical distancing measures. Wearing of face coverings/masks is now recommended within city facilities, with the exception of Surprise City Court, where they are required.

  1. City Contacts
  2. Resources
  3. News

City Contacts

City Clerk (Passports, Election Resources, Public Records)
Phone: 623.222.1200
Email: clerk@surpriseaz.gov
Public Records Online: www.surpriseaz.gov/mysurprise
Informational Website: www.surpriseaz.gov/clerk

Utility Payment
Phone: 623.222.1900, Option 1
Online Payments: www.surpriseaz.gov/payments
Informational Website: https://www.surpriseaz.gov/1503/Utility-Billing-Rates

My Surprise App (Public Records Requests, Missing Signs, Broken Trees, etc)
surpriseaz.gov/mysurprise

Parks and Recreation
Phone: 623.222.2000
Email: recreation@surpriseaz.gov
Online Registration: http://surpriserec.surpriseaz.gov
Informational Website: www.surpriseaz.gov/recreation


Development Center
Phone: 623.222.3000
Informational Website: https://www.surpriseaz.gov/1168/Development-Services

City Court
Phone: 623.222.4800
Email: municipalcourt@surpriseaz.gov.

See all changes to court operations due to COVID-19 at www.surpriseaz.gov/court

Surprise Resource Center
Phone: 623.222.1600
Informational Website: www.surpriseaz.gov/resourcecenter

General Questions
Phone: 623.222.1900

Additional Contacts:

  • City Manager – 623.222.1100
  • Economic Development – 623.222.3300
  • Fire-Medical – Emergency 9-1-1, Non-Emergency 623.222.5000
  • Human Resources – hr@surpriseaz.gov / 623.222.3500
  • Human Service & Community Vitality – 623.222.1500
  • Marketing & Communications – 623.222.1431
  • Mayor & City Council – 623.222.1300
  • Police – Emergency 9-1-1, Non-Emergency 623.222.4000
  • Public Works – 623.222.1900
  • Water Resource Management – 623.222.1900