COVID-19

In response to the coronavirus COVID-19, the City of Surprise is communicating with public health partners at the regional and national level to make sure we’re working together to provide the most accurate and timely information to our community and to safeguard the health and safety of our residents.

Important City Updates

COVID-19 Quick Facts

  • Symptoms start 2-14 days after exposure, but typically start in 4-5 days
  • The following symptoms may appear: fever, cough, shortness of breath
  • To be considered exposed, you have to be within 6 feet of an infected person for a period of 10 minutes
Resources for Businesses, Customers & Job Seekers

Whether you’re a local business, a resident seeking employment opportunities, or simply looking for ways to support your favorite businesses, we have gathered the resources you need – including a list of the local restaurants offering delivery and takeout.

Learn more… COVID-19 Business & Workforce Resource

View Surprise Restaurants Offering Delivery & Takeout
View Restaurant Contact Info / Availability
Special Shopping Hours for Seniors

Community Care ResourcesThis page has information on free meals, where to get essential supplies, tips to de-stress and ways to volunteer and help your community. Learn more…
Financial Relief Information for Individuals / FamiliesThe COVID-19 pandemic has brought economic uncertainty to many individuals and families. In response, financial assistance policies have been activated at the national, state and city levels, as well as by business industries. We have compiled various resources available to individuals and families. Learn more…

City Building Closures / Ways to Connect

The following city facilities are closed to the public for walk-in services. Select services may be available by appointment:

  • City Hall (including service counters for: City Clerk, Cashier, Development Services)
  • Fire Administration
  • AZ TechCelerator
  • Senior Center (meal delivery and pick-up will continue)
  • Parks & Recreation Offices
  • Aquatic Center
  • Tennis & Racquet Complex
  • Countryside Recreation Center
  • Sierra Montana Recreation Center
  • Villanueva Recreation Center

Doors will remain open at the following facilities, but with suspended or limited services so as to reduce public walk-in traffic:

  • Police Department
  • Fire Stations (non-emergency visits are prohibited)
  • City Court
  • Surprise Resource Center (open for drop off and pick-up only)

The city has also closed the following facilities within its parks to curb gatherings; skate park, pickleball courts, splash pads, and dog parks.

Please contact the city by phone or email for assistance:

Phone, Email, Online Resources

City Clerk (Passports, Election Resources, Public Records)

Phone: 623.222.1200
Email: clerk@surpriseaz.gov
Public Records Online: www.surpriseaz.gov/mysurprise
Informational Website: www.surpriseaz.gov/clerk

Utility Payment

Phone: 623.222.1900, Option 1
Online Payments: www.surpriseaz.gov/payments
Informational Website: https://www.surpriseaz.gov/1503/Utility-Billing-Rates

My Surprise App (Public Records Requests, Missing Signs, Broken Trees, etc)

surpriseaz.gov/mysurprise

Parks and Recreation

Phone: 623.222.2000
Email: recreation@surpriseaz.gov
Online Registration: http://surpriserec.surpriseaz.gov
Informational Website: www.surpriseaz.gov/recreation

Development Center

Phone: 623.222.3000
Informational Website: https://www.surpriseaz.gov/1168/Development-Services

General Questions

Phone: 623.222.1900


Additional Contacts:

  • City Court – municipalcourt@surpriseaz.gov / 623.222.4800
  • City Manager – 623.222.1100
  • Economic Development – 623.222.3300
  • Fire-Medical – Emergency 9-1-1, Non-Emergency 623.222.5000
  • Human Resources – hr@surpriseaz.gov / 623.222.3500
  • Human Service & Community Vitality – 623.222.1500
  • Marketing & Communications – 623.222.1431
  • Mayor & City Council – 623.222.1300
  • Police – Emergency 9-1-1, Non-Emergency 623.222.4000
  • Public Works – 623.222.1900
  • Water Resource Management – 623.222.1900

Readiness & Information Resources

Please visit cdc.gov/COVID19 for the latest information and resources. The following are direct links to information from world, national and county agencies on a variety of topics related to the virus:

Maricopa County Public Health Statement on Mass Gatherings (3/15/20)

COVID 2019 Situation Summary (Community spread of COVID-19 has been confirmed in Maricopa County. For current case counts, see the ADHS case count table).