Changes to American Water billing:
The City of Surprise has heard from many customers regarding billing-payment changes through our water, wastewater and sanitations services billing provider American Water Enterprises. Challenges have occurred with the company's billing software conversion for those enrolled in auto-pay.
We want to ensure our customers that there will be no shutoffs of any water, wastewater, or sanitation services as a result of the complications associated with the software transfer.
We will not charge any fees as a result of this as well of late fees or otherwise. We are definitely appreciative of the input we have received from our residents as they encounter a variety of different problems and we request patience as we work through this with our vendor.
For specific questions, please contact American Water at 1-888-300-3569, Monday - Friday, 6 a.m. - 10 p.m. and Saturday 8 a.m. - 4 p.m. or by visiting http://www.aw-connect.com
Should you experience long wait times or do not have a resolution to your issues, please contact the Surprise Finance Department at 623-222-1800, Monday - Friday, 8 a.m. - 5 p.m.
User Fees and Utility Rates Notice
(per A.R.S. §9-499.15)
The City of Surprise City Council will consider changes and potential increases in user fees for FY2016 and utility rates for FY2016 through FY2019 on May 19, 2015 at 6pm in the City Hall Council Chambers.