COVID-19

In response to COVID-19, the City of Surprise is communicating with public health partners at the regional, state, and national level to make sure we’re working together to provide the most accurate and timely information to our community and to safeguard the health and safety of our residents.

State Status

Vaccine Status: To learn about the status of COVID-19 vaccine distribution, please click on the State and County links below. You may also call the state’s COVID-19 hotline at 2-1-1.

FIND A VACCINE – COUNTY LOCATIONSFIND A VACCINE – STATE LOCATIONS

COVID-19 Case Data - For information on the number of COVID-19 cases in Arizona, Maricopa County and by zip code, as well as the current state recommendations related to distancing, gatherings, and essential businesses, visit www.azdhs.gov.

Governor’s Executive Orders - Information on the Governor’s Executive Orders related to COVID-19 can be found below.

The public can file complaints against businesses not in compliance with the Governor’s Executive orders and ADHS COVID-19 Guidance for Businesses by submitting them online at www.azhealth.gov/ComplianceCOVID-19 or by phone at 1-844-410-2157.

“New Phase of COVID-19 Mitigation: Business Guidelines Transition from Requirements to Recommendations” Executive Order – On March 25, 2021, with the state of Arizona hitting several important public health benchmarks, the Governor announced several updates to the state’s COVID-19 measures, including on events, businesses and local ordinances. Under the changes announced by Governor Ducey: Events of more than 50 people will no longer need the approval of local governments, but should continue to follow safe practices and CDC recommendations. The business guidance will transition from requirements to recommendations. Businesses have the ability to continue requiring masks and social distancing. Bars will now be allowed to resume regular operations.

Read the Executive Order | Read the Press Release

“Next Phase of COVID-19 Mitigation: Lifting Occupancy Limits Implemented Due to COVID-19” Executive Order – On March 5, 2021, the Governor issued an Executive Order that lifts occupancy percentage limitations on businesses, effective immediately. Physical distancing and mask protocols will remain in place. This applies to restaurants, gyms, theaters, water parks, bowling alleys, and bars providing dine in services. Additionally, notwithstanding any other executive order, Spring Training and Major League Sports will have the ability to operate upon submission and approval of a plan to the Arizona Department of Health Services that demonstrates implementation of safety precautions and physical distancing.

Read the Executive Order

City of Surprise Status & Impacts

Declaration of Emergency - Mayor Skip Hall issued a declaration of emergency in Surprise on March 18, 2020 in response to the COVID-19 pandemic, which is still in effect.

Cases in Surprise:

For information on the number of COVID-19 cases in Arizona by zip code, click here.

Face Covering Requirement Lifted

Executive Order 2021-06 issued by Governor Ducey on March 25, 2021 calls for any remaining local government mask mandates to be phased out and specifically says that they cannot be enforced. 

As a result, Mayor Skip Hall signed a proclamation terminating the face covering mandate in Surprise (with some exceptions). Read it here.

The Governor’s order does make a couple of exceptions. The city retains the right to set and enforce mitigation polices in our city government buildings and on public transportation. This includes face coverings. Wearing of face coverings/masks is now recommended within city facilities, with the exception of Surprise City Court, where they are required.

Private Businesses

Under the Governor’s order, businesses may institute and enforce face covering policies to mitigate the spread of COVID-19, and they retain the right to refuse service to those who do not comply with their policies. 

Public Transportation

Per federal mandate, face coverings are also required while riding public transportation. See the Centers for Disease Control Mandate, here

City Facilities Reopen to Public April 12, 2021; Sr. Center Remains Closed

City Hall and other city administrative buildings will open to the public on April 12, 2021. 

The city has implemented COVID-19 mitigation protocols consistent with CDC guidelines. These include: frequent cleaning and disinfecting of high-touch surfaces, additional hand sanitizing stations, plexiglass barriers at service counters, and physical distancing measures. Wearing of face coverings/masks is now recommended within city facilities, with the exception of Surprise City Court, where they are required.

The Surprise Senior Center will remain closed until further notice. Meal delivery and pick-up will continue, as will virtual programming. For the schedule and information on how to sign up, visit surpriseaz.gov/seniorservices

The Parks and Recreation administrative office will open for recreation program registration, with the online registration option still available. Recreation Center programming or facility rentals will be announced as they become available. For program information, visit surpriseaz.gov/recreation or call 623.222.2000.

Additionally, the following City Hall service modifications are in place until further notice:

  • Cashier – Preferred payment method is credit/debit card. For utility billing questions/requests (other than payments), please contact utility billing at 623.222.1900
  • Development Services – Counters open, with online options remaining available. Information on digital applications and plan submittals, and online payments is available at www.surpriseaz.gov/devservices 

The following suspended programs are being reinstated as of April 12:

  • The Prescription Drug Take Back Kiosk in the lobby of the Police Department administrative building.

Public Meetings Open to In-person Attendance April 12, 2021:

Meetings of the Surprise City Council will reopen to in-person public participation while maintaining online and cable viewing options and the ability to email public comments in advance of the meetings, at publiccomments@surpriseaz.gov. The first City Council Work Session and Regular meeting to re-open to in-person attendance will be April 20.  The City Council’s April 16th Budget Retreat will also be open to the public and televised and web-streamed, beginning at 9 a.m.

The same standards will be in place for our traditionally televised and web-streamed meetings, which include: Veteran, Disability & Human Services (VDHS) Commission Meetings, beginning April 14; Planning and Zoning Commission Meetings, beginning April 15; and Public Safety Retirement Commission meetings, as scheduled on or after April 12. 

In-Person Public Meeting Guidelines:

  • Physical distancing is encouraged.  
  • Wearing of face coverings/masks is recommended.
  • Please stay home if you are feeling sick. 

Non-televised Public Meetings

City Boards and Commission meetings and City Council Subcommittee meetings that were not televised prior to the pandemic will no longer be televised on or after April 12. They will be moved to their traditional locations and be open to the public.

  1. City Contacts
  2. Resources
  3. News

City Contacts

City Clerk (Passports, Election Resources, Public Records)
Phone: 623.222.1200
Email: clerk@surpriseaz.gov
Public Records Online: www.surpriseaz.gov/mysurprise
Informational Website: www.surpriseaz.gov/clerk

Utility Payment
Phone: 623.222.1900, Option 1
Online Payments: www.surpriseaz.gov/payments
Informational Website: https://www.surpriseaz.gov/1503/Utility-Billing-Rates

My Surprise App (Public Records Requests, Missing Signs, Broken Trees, etc)
surpriseaz.gov/mysurprise

Parks and Recreation
Phone: 623.222.2000
Email: recreation@surpriseaz.gov
Online Registration: http://surpriserec.surpriseaz.gov
Informational Website: www.surpriseaz.gov/recreation


Development Center
Phone: 623.222.3000
Informational Website: https://www.surpriseaz.gov/1168/Development-Services

City Court
Phone: 623.222.4800
Email: municipalcourt@surpriseaz.gov.

See all changes to court operations due to COVID-19 at www.surpriseaz.gov/court

Surprise Resource Center
Phone: 623.222.1600
Informational Website: www.surpriseaz.gov/resourcecenter

General Questions
Phone: 623.222.1900

Additional Contacts:

  • City Manager – 623.222.1100
  • Economic Development – 623.222.3300
  • Fire-Medical – Emergency 9-1-1, Non-Emergency 623.222.5000
  • Human Resources – hr@surpriseaz.gov / 623.222.3500
  • Human Service & Community Vitality – 623.222.1500
  • Marketing & Communications – 623.222.1431
  • Mayor & City Council – 623.222.1300
  • Police – Emergency 9-1-1, Non-Emergency 623.222.4000
  • Public Works – 623.222.1900
  • Water Resource Management – 623.222.1900