COVID-19

In response to COVID-19, the City of Surprise is communicating with public health partners at the regional, state, and national level to make sure we’re working together to provide the most accurate and timely information to our community and to safeguard the health and safety of our residents.

National Status

On April 16, 2020, President Trump announced guidelines for “Opening Up America Again,” a three-phased approach based on the advice of public health experts. These steps will help state and local officials when reopening their economies, getting people back to work, and continuing to protect American lives. https://www.whitehouse.gov/openingamerica/

The CDC released guidance for cleaning and disinfecting public spaces, workplaces, businesses, schools, and homes to help address COVID-19 concerns as reopening occurs. Learn more…

State Status

“Stay Healthy, Return Smarter, Return Stronger” Executive Order – This new Executive Order from Governor Ducey, effective May 16, replaces his “Stay Home, Stay Healthy, Stay Connected” Executive Order, which expires May 15. The new guidance aligns with gating criteria issued by the White House and Centers For Disease Control and Prevention (CDC) and aims to mitigate the risk of COVID-19 resurgence, protect vulnerable populations, and guide the reopening of businesses with enhanced physical distancing and safety measures in place.

 Read the News Release | Read the Executive Order

Retailers (Open May 4) - The order also outlines guidance for the opening of some retailers on May 4, with additional modifications on May 8.

Read the News ReleaseRead the Executive OrderRead Governor & ADHS Reopening Guidelines for Retail Businesses & Customers

Barbers and Cosmetologists (Open May 8) – Effective Friday, May 8, 2020, barbers and cosmetologists may resume operations provided they establish and implement protocols and best practices for businesses to address COVID-19.

Read the News Release | Read the Executive Order | Read the Guidance

Restaurants and Coffee Shops (Dine-in May 11) - Effective Monday, May 11, 2020, dine-in services may resume provided they establish and implement protocols and best practices for businesses to address COVID-19.

Read the News Release | Read the Executive Order | Read the Guidance

Pools (Open May 13) – Effective Wednesday, May 13, pool may reopen with physical distancing and enhanced sanitation (Note: City of Surprise pools and splash pads remain closed until further notice. Learn more…)

Read the News Release | Read the Executive Order | Read the Guidance

Gyms & Fitness Providers (Open May 13) – Effective Wednesday, May 13, gyms and fitness providers may reopen with physical distancing and enhanced sanitation (Note: City of Surprise gyms and recreation centers remain closed until further notice. Learn more…)

Read the News Release | Read the Executive Order | Read the Guidance

Spas (Open May 13) – Effective Wednesday, May 13, spas may reopen with physical distancing and enhanced sanitation

Read the News Release | Read the Executive Order | Read the Guidance

Major League Sports (Open May 16) - Effective Saturday, May 16, major league sports can resume limited reopening, without fans.

Read the News Release | Read the Executive Order

Places of Worship - While never formally closed, many places of worship opted to temporarily change or suspend services in order to follow physical distancing guidelines. As they resume operations, the Arizona Department of Health Services released guidance for enhanced physical distancing and safety precautions.

 Read the News Release | Read the Executive Order | Read the Guidance

Schools - Governor Doug Ducey and Superintendent of Public Instruction Kathy Hoffman have announced the extension of Arizona school closures through the end of the school year.

Presidential Major Disaster Declaration - On April 4, President Trump in coordination with the Federal Emergency Management Agency (FEMA) approved Arizona’s request for a Presidential Major Disaster Declaration for the state. The declaration makes available additional federal assets and resources to aid Arizona’s COVID-19 response efforts. Learn more…

COVID-19 Case Data - For information on the number of COVID-19 cases in Arizona, Maricopa County and by zip code, as well as the current state recommendations related to distancing, gatherings, and essential businesses, visit www.azdhs.gov.

City of Surprise Status & Impacts

Phased Reopening Plan - With Governor Ducey’s stay home order lifted, and in the spirit of his recent “Stay Healthy, Return Smarter, Return Stronger” Executive Order, the City of Surprise has prepared a phased reopening plan. Each phase will consider the current guidance being provided at the federal and state levels and is subject to change based on that guidance. The plan also considers budget impacts due to COVID-19.

Read the City of Surprise COVID-19 Reopening Plan

Now Open:

  • Pickleball Courts, with modifications to observe physical distancing recommendations. More info.
  • Dog Parks. Park hours: 6 a.m. – 10 p.m.
  • Tennis & Raquetball Complex, by reservation only with modifications to observe physical distancing recommendations. More info.
  • Surprise Resource Center resumes regular hours, by appointment only

Opening June 1:

  • Club swim team practices at Surprise Aquatic Center (Surprise Storm)
  • Sand volleyball courts
  • Skatepark at Dick McComb City Park
  • Park playgrounds
  • Park restrooms

Opening June 8:

  • Water aerobics – ages 15 and older (Surprise Aquatic Center & Hollyhock Pool)
  • Lap swim (by appointment) – ages 15 and older (Surprise Aquatic Center & Hollyhock Pool)

Registration for water aerobics and lap swim will be available beginning Wednesday, May 27 at http://surpriserec.surpriseaz.gov. For questions about Parks & Recreation programming, please call 623.222.2000.

Declaration of Emergency - Mayor Skip Hall issued a declaration of emergency in Surprise on March 18 in response to the COVID-19 pandemic, which is still in effect.

  1. Facilities
  2. City Contacts
  3. Events / Programs
  4. Public Meetings
  5. Resources
  6. News

City Buildings & Amenities

On June 1, Surprise City Hall and many other city administrative offices will be open to the public.   

The following City Hall service modifications will be implemented on June 1 and until further notice:

  • Cashier – Preferred payment method is credit/debit card. For utility billing questions/requests (other than payments), please contact utility billing at 623.222.1900
  • Passport Services – Not available through the Clerk’s Office at this time, per Department of State regulation
  • Development Services – Counters open, with new, online options remaining available. Information on digital applications and plan submittals, and online payments is available at www.Surpriseaz.gov/DevServices
  • Public Meetings – City Council and boards and commissions meetings remain closed to the public until August, pending federal and state guidance allows for increased gathering numbers at that time. Alternate viewing and commenting options are available at www.surpriseaz.gov/agendas.Note: Council takes a break annually during the month of July.

Also opening June 1:

  • AZ TechCelerator
  • Fire Administration

City facilities already open include:

  • Surprise Resource Center – now operating at normal hours
  • Police Department
  • Fire Stations
  • City Court
    • The Court will resume in-person proceedings on Tuesday, June 2, 2020 with a mandatory face covering requirement, alternative schedules and other requirements to ensure compliance with applicable Arizona Supreme Court Administrative Orders and Surprise City Court Administrative Orders. Get the details at www.surpriseaz.gov/court

Safety precautions at city facilities:

To help protect the health and safety of our employees and visitors, preparations are being made to frequently clean and disinfect high-touch surfaces, add additional hand sanitizing stations, install plexiglass barriers at service counters, and promote physical distancing. Wearing of face coverings/masks remains a voluntary option for city employees and visitors, with the exception of Surprise City Court where they are required.

Facilities remaining closed until further notice include:

  • Parks & Recreation Offices
  • Surprise Senior Center – Meal delivery and pick-up will continue. Additionally, the Senior Center will be offering no-cost virtual programming starting June 1st. The programs will be offered Monday – Friday at 9:30 a.m. For the schedule and information on how to sign up, visit www.surpriseaz.gov/seniorservices.

The following Parks and Recreation amenities are currently open:

  • Tennis & Racquet Complex - Open play only and by reservation only. Residents may call 48 hours in advance to reserve a court and non-residents 24 hours in advance. Classes and programs continue to be canceled until further notice. To make a reservation, please call 623.222.2400. Hours are 7-11 a.m. and 5-9 p.m. Monday - Friday and 7-11 a.m. on Saturday and Sunday. Retail and concession areas will remain closed. Visit surpriseaz.gov/tennis for more information.
  • Pickleball Courts - Park hours are 6 a.m. – 10 p.m.
  • Dog Parks - Park hours are 6 a.m. – 10 p.m.

Opening June 1:

  • Sand volleyball courts
  • Skatepark at Dick McComb City Park
  • Park playgrounds

The following Parks and Recreation amenities and facilities are currently closed:

  • Parks & Recreation Offices
  • Aquatic Center & Hollyhock Pool (open to club swim, water aerobics and lap swim only)
  • Countryside Recreation Center
  • Sierra Montana Recreation Center
  • Villanueva Recreation Center
  • Park Amenities: basketball courts, splash pads, and volleyball courts. Ramada and field reservations are not being accepted at this time.

    Please continue to practice physical distancing while utilizing walking paths or open space and wash or sanitize your hands frequently. Do not use the parks if you are exhibiting symptoms of illness.