My Surprise Service Request App

Connecting With City Resources Is Now A Lot Easier!

The power of civic engagement is now in the palm of your hand; the city has launched the My Surprise App!

Graffiti? Uprooted/broken trees? Missing signs? Flooded roadways? Potholes? Irrigation/ landscaping maintenance? Broken street light? Records request?

The My Surprise app allows you to make service requests on these items and much more! You can even set your notifications to receive important community reminders, including a reminder for city-serviced sanitation pickup dates

Join our community of caring residents who want Surprise to be one of the cleanest, most wellmaintained cities in the nation. Now available in Apple and Android app stores!

Want to report an issue now?

You can report a service issue via our desktop request portal or by phone at 623.222.1900.

Submit a service request now!

My Surprise app screenshots

Download the My Surprise App

Get it on Google Play
Download on the iTunes App Store

Want to file a Records Request?

Click on the button below. Once the page opens, click on “Service Request” and then choose “Public Records Request” from the list of options.

Submit a Public Records Request

If this is an emergency, dial 911. For all other police services please contact our dispatch center at 623.222.4000. Online service requests are monitored by administrative staff that do not work nights or weekends; as such our response will be delayed.