Billing

Billing for the ambulance service provided by the City of Surprise is contracted through an independent EMS transport billing company called Intermedix.

Intermedix has customer service representatives available to address billing and insurance questions. To contact a customer service representative, please call 888.980.9352.

Please note that the City of Surprise is served by more than one ambulance service and any service provided by a non-City of Surprise ambulance will be billed through the service provider.

Answers to some frequently-asked billing questions are provided below: