Utility Rates Information

Utility Rate Study

To continue delivering the high quality, health and safety supporting solid waste services Surprise customers expect and deserve while meeting future development demands, the city must periodically adjust utility base rates to sufficiently recover the costs incurred to operate, maintain and provide these services.

After reviewing the city’s solid waste utility services funds balances, city staff is recommending an increase of the base utility rate for this service.

The city reviews the rates and creates five-year structure schedules based on the revenues required to operate utilities and maintain infrastructure while also considering asset replacement and emergency funding needs; the previous Rate Study was conducted in 2014. Economic influences such as increases in operational resources and future growth are also considered when adjusting the rates.

Proposed Rate Schedule: 

FY2019 Rate FY2020FY2021FY2022FY2023FY2024
Increase of$3.74$2.70$0.10$0.10$0.10

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Bill Comparison 2019 URS Opens in new window

If approved by Council, customers who are serviced by Surprise solid waste will see the new rate beginning July 1, 2019. Residential wastewater and water utility rates would remain unchanged in fiscal years 2020-2024.

To learn if you are a Surprise solid waste utility customer, visit My Surprise Address.

Monthly wastewater base charges for commercial customers would also remain unchanged however; the industry volume rate categories and volume charges will be modified.  For some businesses this may mean an increase in monthly bills; some businesses will see no change or a decrease in monthly bills. These commercial rates changes would go into effect July 1, 2019 and would not change again through FY 2024. 

Rate Study Timeline:

Rate Study Report: 

Council Presentations: 

Have questions about the Rate Study? Contact Surprise Public Works Director Mike Gent, Mike.gent@surpriseaz.gov.

FY2014 - FY2019 Utility Rates Background:

On May 17, 2016 Council approved the adoption of a Stormwater Utility to oversee our stormwater infrastructure and provide our citizens and businesses with a managed plan for runoff during heavy rains.

On March 4, 2014 Council approved a 5 year plan which affects residents receiving services from the City of Surprise. This plan does not affect residents who are customers of private water or sanitation companies.

Utility services operate on a cost-recovery basis. The study included a 10-year forecast to ensure

rates match the expected costs of regulatory requirements and the demand for water, wastewater, sanitation and stormwater.

Why a 5-year plan?

Costs can be fairly accurately anticipated over a 5-year period.

The 5-year plan: highlights

  • Does not raise wastewater rates
  • Gradually increases water rates (see table below)
  • Implements a 2% increase July 1, 2018 (FY19) for trash collection (sanitation). This is a 33 cent monthly increase to an average customer.
  • The new rates become effective August 1, 2014, and each July 1 through 2018.

Typical Combined Residential Bill under the 5-Year Plan
(3/4" meter with 9,000 gallons potable)

% Increase