The prepayment program allows residential-only customers to pay in advance for their wastewater and sanitation services. By participating in this option, residential customers receive a 5% discount on wastewater and sanitation services when paying the prepay charges in a timely manner.
Residential customers selecting the annual prepay option will have the $24 annual Stormwater Utility fee included on their January statement. The deadline for enrolling in the Annual Prepay program for the first time is December 31, 2018.
As stated in the City’s Administrative Guidelines, the entire amount of the customer annual pre-pay charge must be paid by the due date to be eligible for the discount. If a customer does not pay the entire amount of the annual pre-pay charges by the due date specified on the January bill, the account will automatically be switched from annual pre-pay to monthly billing, and a $75 conversion fee will be added to the customer’s account balance.
Payment plan arrangements shall not be permitted for annual pre-pay charges.
Residential customers may elect to change the billing status to monthly before mid-December (prior to the January bill), without incurring the conversion fee by contacting Customer Service Center at 623.222.1900.