Utility Billing

Welcome to Customer Service and Utility Billing. The City of Surprise strives to deliver a number of essential services to Surprise citizens. Our goal is to provide exceptional, cost effective sanitation, water, wastewater, and storm water services to Surprise residents. The municipality provides weekly collection of garbage and recyclables, and bulk trash on an as needed basis. Depending on your location in the city, you may have a different provider for one or more these services. If you have any questions or concerns regarding your utility service, please contact your service provider.

Visit My Surprise Address to find your service provider.

A prepayment program option allows residential-only customers to pay in advance for their wastewater and sanitation services. By participating in this option, customers receive a 5% discount on the services when paying the prepay charges in a timely manner.

Please click on the links below for more specific information:

Current Utility Rates
Management of Utility Services
Water, Wastewater and Sanitation Utilities Report
Stormwater Utility and Payments 

Residential Annual Prepay Option | Municipal Code