Northwest Valley Public Transit

COVID-19 Update: Valley Metro RideChoice partner Uber is currently requiring all passengers to wear a face covering while they are in the vehicle.

Valley Metro provides three transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors and income-qualified individuals in the Northwest Valley, and to provide a standardized regional system for riders valley-wide.

ADA:

The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.

How Do I Become ADA Certified?
If you would like to become certified under the ADA, you can complete the ADA Eligibility application  or call Valley Metro at 602.716.2100.


Senior Citizens:

Persons age 65 and over (non-ADA certified).

Income-Qualified General Public:

The city of Surprise has elected to make the Northwest Valley transportation services available to income-qualified general public under very specific income qualifications. You can view the full program information here: Income Qualified RideChoice Program Information

Basic eligibility for low income option:

  • City of Surprise Resident
  • 18 years and older by date of application
  • Meet income qualifications – see chart below
Household Size
1 Person2 Person3 Person4 Person5 Person6 Person7 Person8 Person
$27,250
$31,150
$35,050
$38,900
$42,050
$45,150
$48,250
$51,350
FY 2020 Income Limit Area: Phoenix- Mesa- Scottsdale, AZ MSA
FY 2020 Income Limit Category: Very Low (50%) Income Limits 

If you meet the basic eligibility requirements noted above, please fill out and submit the Income Qualification Eligibility Application to the Human Service and Community Vitality department, Neighborhood Services division for consideration.

Service Model Quick Guide

Trip Need:
Recommended Transportation Option:
Take short trips less than 7 miles
RideChoice
Have a subscription trip less than 7 miles Sign up for more than 16 monthly trips and use RideChoice
Infrequent Senior Center Visitor
RideChoice
Longer Northwest trips greater than 7 miles generally outside of Surprise for medical appointments or work
Valley Metro Paratransit
ADA Certified; Take trips for medical appointments and work in Maricopa County within 3/4 mile of bus service
Valley Metro Paratransit

Service Models


  1. Valley Metro Paratransit
  2. RideChoice Taxi Service

Valley Metro Paratransit

A paratransit transportation option that provides riders who need trips greater than 7 miles with multiple dedicated vehicles options up to and including AAA cab.

Seniors and certified ADA riders are able to book local trips longer than 7 miles outside of Surprise for medical appointments and work

ADA certified riders are able to book medical and work trips anywhere within Maricopa County up to ¾ miles of bus service. View the Regional ADA Map

  • Operational Hours: Daily, 5:00 a.m. to 10:00 p.m.
  • Reservation Hours: Daily, 6:00 a.m. to 7:30 p.m.
     Note: 1-14 day booking capability. It is highly recommended that you make reservations well in advance, up to fourteen days, to assure your needs can be met. Reservation schedules are filled quickly and appointments are on a first come, first served basis. Same day service is not available.
  • Fare: $4 per one way trip

Schedule your ride: 602.716.2200 (TTY 602.716.2118)

ADA Regional Riders Guide

Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult. *Life-Sustaining Medical Trips are trips to dialysis and chemotherapy treatment are available for a subscription service. Please inquire with Valley Metro for establishing a subscription.

Title VI - Notification to the Public