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Northwest Valley Public Transit
Valley Metro provides three transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors and income-qualified individuals in the Northwest Valley, and to provide a standardized regional system for riders valley-wide.
ADA:
The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.
Senior Citizens:
Persons age 65 and over (non-ADA certified).
Income-Qualified General Public:
The city of Surprise has elected to make the Northwest Valley transportation services available to income-qualified general public under very specific conditions. Contact the Human Service and Community Vitality department to see if you are eligible, 623.222.1500.
The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.
How Do I Become ADA Certified?
If you would like to become certified under the ADA, you can complete the ADA Eligibility application or call Valley Metro at 602.716.2100.
If you would like to become certified under the ADA, you can complete the ADA Eligibility application or call Valley Metro at 602.716.2100.
Senior Citizens:
Persons age 65 and over (non-ADA certified).
Income-Qualified General Public:
The city of Surprise has elected to make the Northwest Valley transportation services available to income-qualified general public under very specific conditions. Contact the Human Service and Community Vitality department to see if you are eligible, 623.222.1500.
Service Model Quick Guide
| Trip Need: |
Recommended Transportation Option: |
|---|---|
| Take short trips less than 7 miles |
RideChoice |
| Have a subscription trip less than 7 miles | Sign up for more than 16 monthly trips and use RideChoice |
| Infrequent Senior Center Visitor |
RideChoice |
| Visit the Senior Center 3-5 times per week |
Senior Center Bus |
| Longer Northwest trips greater than 7 miles generally outside of Surprise for medical appointments or work |
Valley Metro Paratransit |
| ADA Certified; Take trips for medical appointments and work in Maricopa County within 3/4 mile of bus service |
Valley Metro Paratransit |
Service Models
Senior Center Bus
Shared ride route with dedicated vehicle for seniors who visit the city’s Senior Center on average 3-5 times per week.
- Operational Hours: Monday- Friday, 7:30 a.m. to 4:30 p.m.
Note: The Senior Center Bus is unavailable on city observed holidays - Fare: $2 per one way trip
Valley Metro Paratransit
A paratransit transportation option that provides riders who need trips greater than 7 miles with multiple dedicated vehicles options up to and including AAA cab.
Seniors and certified ADA riders are able to book local trips longer than 7 miles outside of Surprise for medical appointments and work
ADA certified riders are able to book medical and work trips anywhere within Maricopa County up to ¾ miles of bus service. View the Regional ADA Map
- Operational Hours: Daily, 5:00 a.m. to 10:00 p.m.
- Reservation Hours: Daily, 6:00 a.m. to 7:30 p.m.
Note: 1-14 day booking capability. It is highly recommended that you make reservations well in advance, up to fourteen days, to assure your needs can be met. Reservation schedules are filled quickly and appointments are on a first come, first served basis. Same day service is not available. - Fare: $4 per one way trip
ADA Regional Riders Guide
RideChoice Taxi Service
Similar to the former Dial-a-Ride service, this transportation option provides riders who need local trips with multiple service providers and the ability to book and receive service 24 hours per day, 365 days per year. Passengers needing wheelchair-accessible service should schedule trips at least 24 hours in advance to ensure availability.
Customers must renew monthly with Valley Metro to receive RideChoice trips.
Riders are capped to 16 trips per month unless approved to receive more. For more information about trip caps, call 602.716.2100.
Customers can pay with cash, credit or RideChoice card.
- Operational Hours: 24 hours per day, 365 days per year
- Reservation Hours: 24 hours per day, 365 days per year
- Fare: $3 per one way trip
Note: Customer pays 100% of fare above $21 meter
Read the Valley Metro RideChoice Surprise Service Guide to learn how to get started.
Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult. *Life-Sustaining Medical Trips are trips to dialysis and chemotherapy treatment are available for a subscription service. Please inquire with Valley Metro for establishing a subscription.
Title VI - Notification to the Public
Title VI - Notification to the Public