Valley Metro provides three transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors and income-qualified individuals in the Northwest Valley, and to provide a standardized regional system for riders valley-wide.

ADA:

The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.

Senior Citizens:

Persons age 65 and over (non-ADA certified).

Income-Qualified General Public:

The city of Surprise has elected to make the Northwest Valley transportation services available to income-qualified general public under very specific income qualifications. You can view the full program information here: Income Qualified RideChoice Program Information

Basic eligibility for low income option:

• City of Surprise Resident
• 18 years and older by date of application
• Meet income qualifications – see chart below

If you meet the basic eligibility requirements noted above, please fill out and submit the Income Qualification Eligibility Application to the Human Service and Community Vitality department, Neighborhood Services division for consideration.