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Northwest Valley Public Transit
Valley Metro provides three transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors and income-qualified individuals in the Northwest Valley, and to provide a standardized regional system for riders valley-wide.
ADA:
The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.
If you would like to become certified under the ADA, you can complete the ADA Eligibility application or call Valley Metro at 602.716.2100.
Senior Citizens:
Persons age 65 and over (non-ADA certified).
Income-Qualified General Public:
The city of Surprise has elected to make the Northwest Valley transportation services available to income-qualified general public under very specific income qualifications. You can view the full program information here: Income Qualified RideChoice Program Information
Basic eligibility for low income option:
- City of Surprise Resident
- 18 years and older by date of application
- Meet income qualifications – see chart below
| Household Size | |||||||
| 1 Person | 2 Person | 3 Person | 4 Person | 5 Person | 6 Person | 7 Person | 8 Person |
| $27,250 | $31,150 | $35,050 | $38,900 | $42,050 | $45,150 | $48,250 | $51,350 |
If you meet the basic eligibility requirements noted above, please fill out and submit the Income Qualification Eligibility Application to the Human Service and Community Vitality department, Neighborhood Services division for consideration.
Service Model Quick Guide
| Trip Need: |
Recommended Transportation Option: |
|---|---|
| Take short trips less than 7 miles |
RideChoice |
| Have a subscription trip less than 7 miles | Sign up for more than 16 monthly trips and use RideChoice |
| Infrequent Senior Center Visitor |
RideChoice |
| Visit the Senior Center 3-5 times per week |
Senior Center Bus |
| Longer Northwest trips greater than 7 miles generally outside of Surprise for medical appointments or work |
Valley Metro Paratransit |
| ADA Certified; Take trips for medical appointments and work in Maricopa County within 3/4 mile of bus service |
Valley Metro Paratransit |
Service Models
Senior Center Bus
Shared ride route with dedicated vehicle for seniors who visit the city’s Senior Center on average 3-5 times per week.
- Operational Hours: Monday- Friday, 7:30 a.m. to 4:30 p.m.
Note: The Senior Center Bus is unavailable on city observed holidays - Fare: $2 per one way trip
Call 623.222.1515 to learn more about the shared route Senior Center Bus
Valley Metro Paratransit
A paratransit transportation option that provides riders who need trips greater than 7 miles with multiple dedicated vehicles options up to and including AAA cab.
Seniors and certified ADA riders are able to book local trips longer than 7 miles outside of Surprise for medical appointments and work
ADA certified riders are able to book medical and work trips anywhere within Maricopa County up to ¾ miles of bus service. View the Regional ADA Map
- Operational Hours: Daily, 5:00 a.m. to 10:00 p.m.
- Reservation Hours: Daily, 6:00 a.m. to 7:30 p.m.
Note: 1-14 day booking capability. It is highly recommended that you make reservations well in advance, up to fourteen days, to assure your needs can be met. Reservation schedules are filled quickly and appointments are on a first come, first served basis. Same day service is not available. - Fare: $4 per one way trip
Schedule your ride: 602.716.2200 (TTY 602.716.2118)
RideChoice Taxi Service
This transportation option is for qualified seniors and people with disabilities. It provides riders who need local trips with multiple service providers and the ability to book and receive service available 24 hours per day, 365 days per year.
Passengers needing wheelchair-accessible service should schedule trips at least 24 hours in advance to ensure availability.
The RideChoice program offers transportation options that include wheelchair-accessible vehicle providers and the popular rideshare service Uber. Here are the details of the program:
Get Started: To check for eligibility and get registered for the program, call Valley Metro at 602.716.2100. The application is available at valleymetro.org/ridechoice. For more information, you can also check out the Valley Metro RideChoice Surprise Service Guide.
Booking: Once registered, please call 602.716.2111 to request a trip, change or cancel a trip or check on a requested trip.
Fare: $3 for each trip (up to eight-miles long.) $2 for each additional mile.
Payment: Simply provide a credit card, debit card or check routing number when you book your trip, and you are all set. There is no need to carry cash or a credit card when you travel.
Trip Allowance: Riders are capped to 20 trips per month. Riders using RideChoice to get to work, school or medical appointments, are allowed 50 trips per month.
Hours: Operational Hours: 24 hours per day, 365 days per year / Reservation Hours: 24 hours per day, 365 days per year.
Title VI - Notification to the Public