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Q: What are the charges for EMS transport?
Q: How does billing work?
Q: How will insurance information be obtained?
Q: I am a City resident and I do not have insurance of any kind. Will I receive a bill?
Q: Will the billing company send uncollected transport fees to a collection agency?
Q: Who will I call if I have a billing or insurance problem?
Q: If an out-of-City ambulance responds into the City and provides EMS transport, what billing policy applies?

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Q: What is EMS transport billing (fee for service), and why is the City of Surprise implementing this program?
Q: When did the City of Surprise begin billing for EMS transport?
Q: How is charging for EMS transport authorized?
Q: What are the charges for EMS transport?
Q: Doesn’t an EMS billing system amount to “double taxation?” As a property owner, I am already paying taxes that fund emergency medical services through the fire department.
Q: Why am I being billed for ambulance transport service? Isn’t the service free?
Q: How does billing work?
Q: How will insurance information be obtained?
Q: Will I have to pay for the service at the time it is provided / rendered?
Q: Will an EMS transport billing system result in higher health insurance premiums?
Q: How will my privacy be protected?
Q: I am a City resident and I do not have insurance of any kind. Will I receive a bill?
Q: If a resident has reached an insurance limit for EMS transport for the year, and additional services are required, will they get a bill for the services, or can the fee be waived?
Q: Will the billing company send uncollected transport fees to a collection agency?
Q: Will the EMS transport billing program disproportionally affect those most in need of the service – specifically the elderly, working poor, and chronically ill?
Q: Who will I call if I have a billing or insurance problem?
Q: As a citizen, if I call 911 for someone else, am I responsible for any bill resulting from an EMS transport, even if I am not the person transported?
Q: Will the ability to pay be considered when providing service? I fear that some people will delay in calling for EMS services based on their ability to pay for such services.
Q: Have other localities implemented a successful EMS transport billing (fee for service) program?
Q: If an out-of-City ambulance responds into the City and provides EMS transport, what billing policy applies?
Q: Will an EMS transport billing system result in a loss of volunteers in City of Surprise?

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Q: I lost my pet. Do you have him?
Q: I found a dog or cat. What do I do?
Q: I found an injured animal. What do I do?
Q: My dog bit someone. What do I do?
Q: I was bit by a dog. What do I do?
Q: What vaccines does my pet need?
Q: Do I need to license my cat or dog?
Q: My neighbor's dog won't stop barking. What do I do?
Q: I can no longer care for my pet, can I surrender it to you?
Q: My pet has died, will you pick it up?

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Q: Am I required to choose a PCP (Primary Care Physician) under my medical plan?
Q: Does my medical plan require a referral to a specialist?
Q: How do I maximize my health care benefit?
Q: Am I required to call for Pre-Authorization?
Q: How do I choose a Network Provider under my medical plan?
Q: When will my benefits be deducted from my pay?
Q: Does the City have a Wellness program?
Q: How do I obtain a mail order prescription?
Q: What is a Flexible Benefit Plan?
Q: Can I change contributions to my 457 Plan?
Q: My child is 20 years old and no longer enrolled for classes. Is he/she still covered under my insurance?
Q: When can I make changes to my plans?
Q: How do I contact the various carriers under our benefit plans?
Q: How can I minimize my out-of-pocket costs?

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Q: Is a business license required in Surprise?
Q: How can I get a business license?
Q: How much will the business license cost?
Q: How do I get information about business taxes in Arizona and Surprise?
Q: I need to set up my businesses’ accounting system – can the SBAP help?
Q: I need to decide whether to buy or lease…what should I do first?
Q: How can I find out the zoning for my type of business?
Q: Where can I find a list of available sites?
Q: I’m not an expert on leasing – can the SBAP help?
Q: I’ve signed my lease for retail/commercial space! What kind of permits do I need to get from the City?
Q: Does the City of Surprise have grants for me to start my business?
Q: Does Surprise have incentives for business development?
Q: Where can I learn more about franchising in general?
Q: I’d like to sell my product/service to the City of Surprise. What should I do?
Q: I’d like to help out startup and existing businesses in Surprise. How can I do so?
Q: What will the City look like in the future?
Q: I need to find demographics of potential locations. Where can I find this information?
Q: How can I find out what commercial businesses are coming to Surprise?
Q: What companies provide utilities in Surprise?

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Q: Who needs to have a business license?
Q: How can I get a business license application?
Q: How can I get a Liquor License?
Q: Do I need a business license to have a garage sale?
Q: How much is a business license?
Q: How long is a business license good for?
Q: How long does it take to get a business license?
Q: Why does it take five business days to process?
Q: I’ve sold my business, what do I do with my license?
Q: I operate the same business at two different locations – can one license cover this?
Q: How do I renew my license?
Q: Can I pay my renewal online?
Q: I have closed my business and am not doing business anymore. Do I need to do anything?
Q: How can I pay for my license or renewal?
Q: What are your hours?
Q: What is your mailing address?
Q: Where are you located?

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Q: What happens if I show up at a fire station unannounced, without an appointment?
Q: How long does an appointment last?
Q: What should I bring to an appointment?
Q: Why are installations by appointment only?
Q: Why should we have our car seat(s) installed by a trained technician?
Q: What is the law regarding child restraints in Arizona?
Q: When can my child sit in the front seat?
Q: What should I do if my child won’t stay in her/his car seat or seat belt?
Q: Where can I go for assistance sooner than your scheduled clinics?

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Q: Where do I begin?
Q: Can I get help with completing the online application?
Q: How do I find out what jobs are available?
Q: What if I do not have a computer or access to the web?
Q: What information will I be asked to provide?
Q: An email address is required. What if I don’t have an email address?
Q: What if I am interested in a position that is not currently on the City job list?
Q: How do I check the status of my application?
Q: How do I save my application?
Q: What if I want to submit a resume?
Q: Who will see my application if I use the online SOAR-ing application process?
Q: Can I apply for more than one job at a time?
Q: How do I print my application?
Q: I missed the deadline - can I still apply?
Q: Do I have to fill out an application?
Q: Can I apply by sending my resume via e-mail?
Q: Will I automatically be considered for other positions if I previously submitted an application?
Q: What if I am not ready to fill out the application at this time?
Q: How and when can I update my application?
Q: How do I know that the City has successfully received my online application?
Q: How much employment history should I include in my application?
Q: I was filling out my application and I lost all my information. What happened?
Q: What is the selection process?
Q: How can I add additional employment or education entries?
Q: How do I change my address, phone, or email information?
Q: How can I edit or delete the information on my ‘already submitted’ online job application?
Q: Do I have to submit a separate application for each open job?
Q: How long does it take to complete an online application?
Q: Will I be logged out automatically?
Q: Is this a secure site?
Q: I’m not receiving job email alerts. What should I do?
Q: How do I request an accommodation?

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Q: When and where are Council Meetings held?
Q: Are all Council Meetings open to the public?
Q: How may I speak at a Council Meeting?
Q: Where do I go to View Council Agendas and Council Meeting Results?
Q: When is City Hall open?
Q: What is the City’s main phone number?
Q: Can I obtain Notary Public Services at the City of Surprise?
Q: How can I obtain Official City Documents?
Q: What is the definition of a Resolution & an Ordinance?
Q: How do I register to vote in the City of Surprise?
Q: Where do I go to vote in Surprise?
Q: What is the City of Surprise Election Cycle?
Q: What are the names of the City’s Districts and who is my representative?

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Q: When is my court date?
Q: What if I cannot appear on my court date?
Q: When can I see a Judge?
Q: What should I do if a warrant has been issued for my arrest?
Q: Do I have to report a change of address?
Q: What is the difference between the Surprise City Court and the Superior Court in Surprise?
Q: Can you tell me if my license has been suspended?
Q: If I have to pay a fine, when do I need to pay it?
Q: What happens if I do not pay?
Q: Can I file for divorce at the Surprise City Court?
Q: Can I get a marriage license at the Surprise City Court?
Q: Can I take civil action against my landlord/tenant at the Surprise City Court?

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Q: What do I need to become an approved/permitted Backflow Tester within the city of Surprise?
Q: Why do I need two test gauges?
Q: Will the Backflow Tester be able to tell the difference between the reclaimed water devices and the potable water devices?
Q: Where or to whom do we send the backflow test reports?
Q: Do I need to renew my backflow documentation?
Q: If I have any further questions about the Backflow Program, whom can I contact?

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Q: What is Dial-A-Ride?
Q: Who is eligible for Dial-a-Ride?
Q: What are your service areas?
Q: What are your days and hours of service?
Q: What are the Dial-A-Ride fares?
Q: What are the service limits?
Q: How do I schedule a Dial-A-Ride trip?
Q: What should I expect on the day of service?
Q: How can I register a concern or complaint?
Q: What is Regional ADA Paratransit Service?

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Q: Why was my vehicle impounded?
Q: How long will my vehicle be impounded for?
Q: How do I get my vehicle back and how much will it cost?
Q: If I am not able to get my vehicle back can I get personal items out of the vehicle?
Q: I was driving and I am the owner of the vehicle. How do I get my vehicle back?
Q: I am the owner of the vehicle but someone else was driving. How do I get my vehicle back?
Q: I am an owner of the vehicle but another owner of the vehicle was driving. How do I get my vehicle back?
Q: To whom can the vehicle be returned?
Q: What will happen if I cannot claim my vehicle?
Q: How do I request a Post Storage hearing?
Q: How long does it take to have a Post Storage hearing scheduled?
Q: Is there a charge to have a Post Storage hearing?
Q: Do I need to have a Post Storage hearing?
Q: Do I need an attorney for the hearing?
Q: Can I bring an attorney for the hearing?
Q: Can an attorney or other person represent me at the hearing in my absence?
Q: How do I get my vehicle back after the 30 day impound period?
Q: How do I get a release authorization?
Q: Who is responsible for the administration fee?
Q: How do I pay the administration fee?
Q: Who is responsible for the towing and storage fees?
Q: How do I pay the towing and storage fees?
Q: If I am granted early release at a Post Storage hearing are the fees waived as well?
Q: I cannot afford to pay the towing and storage fees. Now what?
Q: If there is a lien on my vehicle and I cannot afford the charges what do I do?
Q: Can I still get the car back if I purchased the vehicle but have not yet transferred the title into my name?

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Q: How old do you have to be to attend open gym?
Q: Do I really need to bring an ID to open gym?
Q: Can I bring food and/or drinks into the gym, even if I plan to stay in the bleacher/spectator area?
Q: Will the city provide equipment for the general public at open gym?
Q: Can I bring my own ball to open gym?
Q: Can I bring my REC/Club team to practice at open gym?

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Q: How do I set up service and get a trash and recycling can for my new home?
Q: When does my trash get picked up?
Q: How do I get my damaged or missing trash or recycling can replaced?
Q: How do I report a problem?
Q: How do I start, stop or cancel my service?
Q: I have a billing question. Who do I call?
Q: Why didn't my garbage get dumped?
Q: Does Surprise provide bulk trash pickup?
Q: What items are considered "hazardous waste"?
Q: How do I report a streetlight repair?
Q: Does Surprise have a landfill?
Q: Do you offer moving box pickup?
Q: How do I dispose of household needles/lancets?
Q: Who do I call to report mosquito problems?

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Q: What is a SLID?
Q: Why has a SLID not been formed in my neighborhood?
Q: What roadways are applicable under a SLID?
Q: How can my property secure a SLID?
Q: What does a majority consist of?
Q: What happens after the signatures are received?
Q: What happens if not enough signatures are received?
Q: What is the cost to the property owner?
Q: How is the cost of the streetlight within a SLID divided among the property owners within that SLID?
Q: Is there a maximum amount of money I would pay toward a SLID?
Q: Who has been paying for the street lights so far?

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Q: What is Transaction Privilege Tax (Sales Tax)?
Q: How do I obtain a Transaction Privilege (Sales) Tax license?
Q: What is a "Program City"?
Q: What is the current transaction privilege (sales) tax rate?
Q: How do I pay The City of Surprise transaction privilege tax?
Q: What region code and business code should I use when reporting The City of Surprise tax on the TPT-1 form?
Q: How do I calculate my taxes due?
Q: Are sales to the City of Surprise taxable?
Q: Are internet sales taxable?
Q: What if I don’t collect the tax from my customers?
Q: Is the rental of commercial real property taxable?
Q: What are the registration and tax requirements for residential rentals?

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Q: NEW CUSTOMERS - Are deposits required to start a new service?
Q: NEW CUSTOMERS - How long will it take to setup water service at my home?
Q: Why is my utility billing provider changing?
Q: Will my utility service rates change with the transition?
Q: Will my account number change?
Q: I’m currently enrolled in auto-pay, will I need to re-enroll?
Q: How do I setup an online account?
Q: Can I register for e-Billing or paperless billing?
Q: Even if I continue to receive a paper bill can I sign up to receive an email reminder to pay my bill by the due date?
Q: I called customer service and it still goes to American Water?
Q: What are the payment options with the new system?

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Q: Who is my water provider?
Q: How do I start / stop my water service?
Q: Who do I call to get my water meter installed?
Q: Who do I call if I think my water meter is reading incorrectly?
Q: Is all water in the City of Surprise chlorinated?
Q: Why does my water taste or smell like chlorine?
Q: Water Conservation Information
Q: Who is my sewer provider?
Q: What do I do if sewage is backing up into my house?
Q: How large is the city’s water system?
Q: Where does our water come from?
Q: Where are the Special Planning Areas (SPA) in Surprise?
Q: How does the "CAGRD" ensure future water supply?
Q: If my home is in the CAGRD, how does it work?
Q: What is McMicken Dam?
Q: What are the regulations that govern the water resources for Surprise?
Q: What is reclaimed water?
Q: What are the benefits and advantages of reclaimed water?
Q: What shouldn’t reclaimed water be used for?
Q: What class of reclaimed water does Surprise produce and what can it be used for?
Q: Where does Surprise's reclaimed water go?
Q: Is reclaimed water safe?
Q: Does reclaimed water have an odor or does it stain?
Q: What do I need to become an approved/permitted Backflow Tester within the city of Surprise?
Q: Why do I need two test gauges?
Q: Will the Backflow Tester be able to tell the difference between the reclaimed water devices and the potable water devices?
Q: Where or to whom do we send the backflow test reports?
Q: Do I need to renew my backflow documentation?
Q: If I have any further questions about the Backflow Program, whom can I contact?