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The City will charge a fee of $928.21 per Advanced Life Support (ALS) transport, $826.82 per Basic Life Support (BLS) transport, $19.24 per mile traveled to the hospital. Additional charges may apply.
The City of Surprise has contracted with an independent EMS transport billing company to manage fee recovery. The company, AMB is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport billing program. All patients, residents and non-residents will also be billed for balances due accordingly.
The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you are not satisfied, you may contact the Fire-Medical Department at 623.222.5054. You can also email the Fire-Medical Department with questions / concerns at firstname.lastname@example.org
Owners who cannot produce proof of a current rabies vaccination must quarantine their animal at their expense with Maricopa County Animal Care and Control Services, (MCACCS), or a quarantine-approved veterinary hospital.
Owners may confine their animal at their home with the consent of, and in a manner prescribed by, an Animal Control Officer, provided they can show proof of the following within 24 hours.
Dogs – license and rabies vaccination Cats – rabies vaccination
For more information on City licensing, please review the Chapter 26 Article II of the Surprise Municipal Code.
The Arizona Department of Revenue’s Small Business Workshops are an easy way to learn more about your business tax liability and how to report those taxes. The workshop is a basic overview of completing the Joint Tax Application, reporting and factoring tax, state and city taxes, resale certificates, business classifications, employment taxes and Use tax. Attendees receive a workbook containing valuable information on the taxes that apply to most business classifications. Department of Revenue seminars, workshops, and special events are listed at: Arizona Department of Revenue (ADOR) 2902 W. Agua Fria Freeway Phoenix, AZ 85027 Phone: 602.255.2060 Forms by Phone: 602.542.4260 Website: https://www.azdor.gov/Business.aspx Forms by Fax: 602.542-3756 Another source of information is the online brochure “Business Basics -A Guide to Taxes for Arizona Businesses.”
1. Visit the Economic Development Incentives pages for more information.2. Original Town Site redevelopment incentives Original Town Site Incentive Info3. Western Maricopa County Enterprise Zone Western Maricopa Enterprise Zone Info
1. You can access city bid opportunities on the Surprise City website.2. If you email or mail your company's information (business card, a letter of interest, flyer, etc.), the Purchasing Department will forward to the appropriate city department. Call 623.222.3700, email, or mail your company information to City of Surprise Purchasing Department 16000 N Civic Center Plaza, Surprise, AZ 85374-9002.
One of the fastest growing cities in the US, Surprise is changing every day as new developments are built. To see current and future residential developments in Surprise and for the map of the Surprise General Plan
2. The Greater Phoenix Economic Council (GPEC) is our regional economic development agency whose mission is to attract quality businesses to the Greater Phoenix region from around the world.
Natural Gas:Southwest Gas 602.861.1999http://www.swgas.com
Cable Television:Cox Communications 602.277.1000http://www.cox.com
Electric Power:Arizona Public Servicehttp://www.aps.com
Upon approval applicants will be assessed the appropriate annual license fee.
The City of Surprise now offers online business license renewal for most business types. If you are eligible for online renewal please log onto www.surpriseaz.gov/bizrenewal and enter the PIN that is located in the bottom right corner of your Business License Renewal Notice.
Everything starts at our City of Surprise Career Pages. On this page you will find current job opportunities, job descriptions, volunteer opportunities, City links and FAQs. Above all, remember to keep a record of your username and password once you have set up an account. You will need your username and password to apply for positions and check the status of your application. When you re-enter the system, you will need to input this information exactly as it was originally entered.
Human Resources is committed to ensuring this process is easy and user-friendly. The following resources are available to assist applicants:
Online:Online Application Guide | Sample Online Application
Phone:623.222.3500 for help with your online application.
For login help or to reset your password, call applicant support at 855.524.5627
Live help from Human Resources is available during business hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., located in City Hall at 16000 N. Civic Center Plaza.
A list of available positions can be viewed 24 hours a day; 7 days a week from any computer with Internet access.
There are a number of ways to access the Career Pages and submit an online application:
You will be asked to provide personal information such as name, address, phone number, an email address, social security number, etc. You will also be asked to provide information about your education, employment history, and references.
You will reduce the time it takes to complete your application if you gather this information before beginning the online process. View the Online Sample Application for details
If you do not already have an email address, free email is available through a number of providers.
NOTE: You cannot share email addresses with anyone else. Each individual applicant must have a unique user ID, password and email address.
If you wish to receive a job alert when a department you are interested in posts a position, go to www.surpriseaz.gov/careers and select Register for Job Alerts.
To request notification of a specific job title, go to the list of city job descriptions. From this page, you can search for jobs by keyword. Click on a job title for the description to set up a job alert.
By completing the Job Alert Request, you will receive email notifications for the next 12 months every time a position opens whose category matches what you selected. Prior to the expiration of your job notification, you will have the opportunity to extend your notifications for another year.
Visit www.surpriseaz.gov/careers and click on the Job Opportunities link. Click on any job, and click on Apply.
Once you are logged in, click on Application Status.
You must click SAVE to retain the information you have entered. If you close your browser prior to clicking SAVE, you will lose any information you entered after the last time you clicked SAVE. If at any time you need to exit out of the application form, click the SAVE button at the bottom of the form. You can return to your application later by logging into your account with your username and password. Do not click the back button on your browser prior to saving your application, or you will lose any information that you have entered.
You have three options for submitting a resume:
Please note, while we welcome your resume as a supplement to the application, it cannot replace any information on the application. Failure to list pertinent information within the application may result in disqualification.
The City of Surprise takes your privacy very seriously. All information is on a secure web server. Only the Human Resources Department and other designated City department users authorized to review applications for specific job openings will have access. The City of Surprise does not share its database with other companies or entities.
Yes. Once you have completed your online application, you may apply for multiple positions that are currently open.
After you have submitted your application, you will see a link to Click here for a printable version of the application you just submitted. Select that option to print your application.
Once a closing date has passed, applications will not be accepted or considered. To avoid missing a deadline, we encourage you to apply early for positions, as we are unable to make exceptions for technology-related delays or computer difficulties.
Please continue to visit the Career Pages to apply for new jobs as they become available. You may also want to complete a Job Alert to automatically be notified when a position you are interested in becomes available.
Everyone who applies for a position is required to create an application, which includes certain information. Required information is denoted with an asterisk (*). The more information you provide, the easier it will be to effectively evaluate your skills, abilities and qualifications. Incomplete applications may be rejected so please be thorough. Remember, your resume may be included as a supplement to your application, but cannot replace any information required for the application.
Paper applications and resumes will not be accepted in person, by fax, e-mail or postal service.
No, you must submit a separate application for all positions you are interested in.
Changes can be made to your application at any time before it is submitted. Once you submit an application for a particular position, you cannot make changes to the submitted application. If you make changes and submit another application before the position closes, we will only consider your most recent application. You may also make changes before submitting your application for any new positions.
After you have submitted your online application, you will receive an email confirmation. You can also check the status of your application to see if it says Application Received; to do this reference How do I check the status of my application? above.
List your employment history for at least the past ten (10) years starting with your most recent employer. List all positions held, including military experience, part-time, summer, and/or volunteer work; do not omit any employers. Explain any gaps in employment. You must include job-related duties on your application even if you have included a resume.
You may have used the Back Button (located on your toolbar) which when used removes all data. To avoid losing your information save your information periodically. You may be able to log in to your account and see if your information was saved under your profile.
The selection process and timelines may vary by position. Only applicants that meet the minimum qualifications will be forwarded to the hiring department for evaluation. Other areas of screening may include: preferred qualifications and examinations. Selected candidates will be invited to participate in an oral panel interview. All candidates participating in the interview process will be notified via email of the outcome. All offers of employment are conditional upon an applicant’s successful completion of pre-employment screening.
Click on Add Education or Add Work Experience after each entry to add additional education/work experience. You must list education/work experience in chronological order, starting with most recent. After each entry, click Save and View Application.
If the position is currently open, login to http://www.governmentjobs.com and find your application to edit or find the job you are interested in on www.surpriseaz.gov/careers and click Apply and then log-in and find your application. Proceed to Edit your personal profile and then Resubmit your application. If the position has closed, for personal information data changes only, contact HR at 623.222.3500.
Once an application is submitted, it cannot be edited or deleted. If information needs to be changed or added, you will need to resubmit a new application for the position. Only the most recent application submitted will be considered and any prior application submitted will be inactivated for that recruitment.
Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking on the Populate button to automatically populate the new application with information from your previously created application. Review and update your application as necessary. Once your account is created, applying for open job openings is quick and easy. However, we recommend you tailor your application and/or resume with relevant experience to the position you are applying for.
It will take approximately 30-45 minutes to complete all sections of the application.
Yes. You will be logged out automatically after 60 minutes of inactivity. Any unsaved information will be lost. Be sure to click the Save Work in Progress button frequently while working on your application and before you leave the computer for an extended period of time.
Yes. All information is stored on a secure server. Only authorized employees in the Human Resources Department and other City department users designated to review applications for specific job openings will have access. The City of Surprise does not share its database with other companies or entities.
If you have spam filters either on your personal computer or with your Internet service provider, be sure they allow email from email@example.com. Otherwise, you will not receive email regarding your application status or job alert notifications.
Complete the Applicant Accommodation Form and submit to Human Resources by fax, 623.222.3501.
The Surprise City Council meeting dates, times and location are posted on the City of Surprise calendar.
For further information regarding Records Management, please call 623.222.1200. Please note that currently there is a charge of .50 cents per page and may be additional costs for staff time. Public Records Request Form
“ORDINANCE” means a City Council Action setting forth a rule of public conduct that is considered long-term. Long-term rules include zoning issues, annexations, abandonments, laws of the City or similar actions of the Council. Each Ordinance, in addition to being referenced by number and brief title in the Minutes, will be recorded and maintained in numerical sequence as a permanent record of the City in a separate set of books. Effective dates of Ordinances shall be as provided by law.
There are many venues in which to choose when registering to vote in Arizona.
As a convenience for Surprise residents, voter registration forms are available at the City Clerk’s Office, located on the first floor, east wing, of Surprise City Hall 16000 N. Civic Center Plaza, Surprise, Arizona 85374.
A printable voter registration form is also available on the Maricopa County Recorder/Elections web site at https://recorder.maricopa.gov/elections/registrationform.aspx. Registration forms can also be obtained by calling 602-506-1511, T.D.D. 602-506-2348.
The state Motor Vehicle Division also provides an EZ Online Voter Registration site at http://www.servicearizona.com. NOTE: State Law requires that you be properly registered to vote no less than 29 days prior to an election, and that you will be at least 18 years of age by the election, in order to be eligible to vote in that election.
For more information on Voter Registration Requirements visit the Maricopa County Recorder/Elections web site at http://recorder.maricopa.gov/web/regform.aspx or call their office at 602-506-3535.
All city elections are Mail Ballot Elections in the City of Surprise, following council action in October 2004. Anytime there is a city election all registered voters in the city will receive a ballot by mail including a postage-paid return envelope.
The City Clerk’s Office, located on the first floor, east wing, of Surprise City Hall 16000 N. Civic Center Plaza, Surprise, Arizona 85374, remains a designated Ballot Drop Off Location and designated Replacement Ballot Location.
The Mail Only Ballot Elections pertain only to City of Surprise Elections. If you want to receive Mail Ballots for County and/or State Elections, please visit the Maricopa County Recorder/Elections Early Voting Ballot webpage at https://recorder.maricopa.gov/earlyvotingballot/permanentevlistinfo.aspx for how to sign up, or call their office at 602-506-3535 for more information.
If you have been cited for a criminal violation, you may file for an extension. Court date extensions must be requested in writing prior to your court date. Extensions are not automatically granted. If good cause cannot be shown, the extension will not be granted and you will have to appear on your original court date. Surprise Court Online Payments
Superior Court: The Northwest Regional Superior Court is located at 14264 W. Tierra Buena Lane in Surprise 602.372.9400 and handles civil and contract disputes, small claims, marriage licenses, some landlord/tenant matters, Protection Orders, family court, and probate matters.
Justice of the Peace Courts: The Northwest Regional Court Center is comprised of four justice courts -- Hassayampa, Lake Pleasant, Manistee, and North Valley Justice Courts. The courts are located at 14264 W. Tierra Buena Lane in Surprise 602.372.2000. The justice courts hear traffic cases and certain criminal and civil cases, including domestic violence and harassment cases. They can issue search warrants. Their civil jurisdiction is limited to cases involving claims less than $10,000.
If you want to know about your MVD record, you must contact the Arizona Department of Motor Vehicles at 602.255.0072 or visit www.servicearizona.com.
If you do not pay your financial obligation to the Court, notification may be sent to MVD to place a suspension on your driving privileges (if you are not licensed in Arizona, it may extend to the state in which you are licensed), a hold may be placed on your vehicle registration that will not allow you to renew it, you may be referred to FARE, a collection agency (resulting in additional fees), or a warrant may be issued for your arrest. Online payment options are now available for cases referred to a collections agency under the FARE Enforcement Program. Make a FARE payment online.
The driver is in an accident, AND has no insurance, AND has a suspended, revoked or cancelled driver license for any reason.
The law requires that vehicles impounded under these conditions be held for a period of thirty (30) days before being released. In some cases you may be eligible to have the vehicle released sooner, such as if you get your license status reinstated by the Motor Vehicle Division or the courts.
Please note that you may have to go to court or the Motor Vehicle Division first if your license was suspended, revoked or cancelled, and/or if your vehicle registration was expired or cancelled. We cannot release your vehicle to you until these documents are valid and current. NOTE – if your driving privilege cannot be restored by the end of the 30-day impound period (for example, it has been suspended for one year), you may bring a fully licensed driver with you to drive the car upon release. You must still have valid vehicle registration and insurance before the vehicle will be released.
You must pay an administrative fee of $150 to the City of Surprise. Payment must be in the form of cash, money order, cashier’s check or certified check. Upon payment of the fee you will be given a release form that you must take to the towing company. At the towing company, you must pay the towing and storage fees. Payment is made directly to the towing company by money order, certified check or credit card. If you come to the tow yard at other than normal business hours, you may be charged a gate/access fee. You must also present proof of your identity and ownership to the tow company.
If you do not claim your vehicle when it is available for release the towing company will file for abandoned title to the vehicle.
Monday: 8:00 am to 4:00 pmTuesday: 8:00 am to 12:00 pmWednesday: 1:00 pm to 5:00 pmThursday: 1:00 pm to 5:00 pmFriday: No appointments
Please call the 30-day Vehicle Impound Coordinator at (623) 222-4333 and schedule an appointment.
After 30 days pass the vehicle will be released to you if you provide proof the vehicle is currently registered AND one of the following:
Effective May 1, 2015, the Surprise Police Department’s 30-day Impound Hearings will be conducted by appointment only.
Please call the 30-day Vehicle Impound Coordinator at (623) 222-4333 and schedule an appointment.
*An authorized agent is defined as anyone the owner of the vehicle authorizes to take custody of the vehicle from the impound lot on his/her behalf.
The Surprise Police Department will not interfere with policies established by the tow company (i.e. vehicle owner, photo identification, etc.) for release of the vehicle.
It is recommended that you call at least 3 days prior to the expiration of the 30-day impoundment to schedule an appointment to avoid delays in obtaining your vehicle.
If you cannot pay to have the vehicle released the towing company may file a report with the Motor Vehicle Division to obtain title to the vehicle in lieu of payment. If you know you will not be able to pay for the storage it is in your best interests to talk directly with the towing company about this as soon as possible.
New residents should call Customer Service/Utility Billing at 623.222.1900 to order a receptacle. Allow seven to 10 days for delivery. Remember, we offer free, one-time pick up of moving boxes. Boxes must be flattened and tied or taped together. To schedule a pick up, call the Public Works Department at 623.222.1900.
- View the regular collection schedule or download the regular collection schedule zone map.
- Download the holiday collection schedule.
- Lookup your service days by your address at MySurpriseAddress
For damaged or missing containers, call 623.222.1900 for repair or replacement. Allow three to five days for delivery or repair.
- Clogged storm drains - Downed trees - Dead animal on City streets - Flooded roads - Garbage can broken - Garbage container missed during normal routes - Illegal dumping - Potholes/debris on City streets Online Service Request
Call the Public Works Department at 623.222.1900 to discontinue service. The container remains part of the property and should be left in a secure location.
For billing problems or payment instructions, call 623.222.1900. Payments may also be made at Surprise City Hall, 16000 N Civic Center Plaza. Office hours are Monday - Thursday 7am - 6pm.
- The truck came by before your container was put at the curb. Your container should be placed at the curb by 6 a.m. Don’t rely on routes being run at the same time every week.
- It contained illegal materials such as rocks, bricks, etc., or was over the 200 pound weight limit.
- A car or other obstacle was blocking access to the trash container
- It’s a City holiday. Download the Holiday Collection Schedule
The City of Surprise offers bulk trash service to residents that are serviced by the City’s Sanitation Department. Acceptable bulk trash items are; household items, yard debris, or appliances. The bulk crew cannot pick up dirt, rocks, concrete, concrete blocks, bricks, roofing materials, batteries or hazardous materials. Call 623-222-1900 to schedule a bulk trash appointment.
The city of Surprise offers hazardous waste collection events at different times throughout the year. For a list of upcoming events and acceptable materials,
All streetlight outage service requests can be made by calling the City's service request 222-CARE system or through the 222-CARE online service request under Public Works- Engineering.
Be prepared to report the pole number. The number is located on the pole, about six feet off the ground and is usually six digits or more.
Click here for more information about the Northwest Regional Landfill
As a welcome to Surprise, each new resident receives a free, one-time pick up of moving boxes. Boxes must be flattened and tied or taped together. To schedule a pick up, call the Public Works Department at 623.222.1900.
- Medical sharps should be placed in either a medical sharps container purchased from a pharmacy or health care provider, or in a heavy-plastic or metal container.
- The container should be puncture-proof with a tight-fitting lid.
- Household containers, such as plastic detergent bottles, can be used if heavy duty tape is used to secure the lid to the container and the words “Not Recyclable” are written on the container with a black indelible marker. The AZ DEQ guidance includes these warnings:
- Do not use a clear or glass container. - Do not over-fill the containers. Keep container out of reach of children and pets.
- Always wash your hands after handling or touching medical sharps. Visit the AZDEQ web site to review guidelines.
Residential rentals are taxable at 2.2% for the City of Surprise (unless you meet the exemption below). Residential rentals are not taxed by the State or County. You will need an Arizona State Privilege License in order to report the rental tax collected for the City of Surprise. Please note that you are only applying for a program city license, so you will pay the fee that corresponds with that particular city. The fee for The City of Surprise is $10.00. You will need to submit a Transaction Privilege Tax City Only Application.
Exemption: If you have less than 2 residential rentals within the State and no commercial rental properties within the state, you are not deemed to be in the rental business, and are therefore exempt from the tax. However, if your rental property is leased through a Property Manager, every residential rental property located in the City of Surprise is subject to tax. In addition, each property owner is required to have a tax license, regardless of the City of Surprise minimum number of rentals.Note: If you also own a commercial rental anywhere in the State, every residential rental property located in the City of Surprise is subject to tax, regardless of the City of Surprise minimum number of rentals.
The City will charge the Arizona Health Care Cost Containment System (AHCCCS) a fee of $203.80 per event for the following events: Response and Treatment, No Transport; Treat at home, refer to Primary Care Physician/specialist; Treat at home, refer to Crisis Response; Treat at home, refer to Behavioral Health Provider; Treat at home, refer to Urgent Care. These fees became effective on 10/01/2016. Questions about AHCCCS Fee-for-Service reimbursement rates can be Emailed at FFSRates@azahcccs.gov.
The City of Surprise has contracted with an independent EMS billing company to manage fee recovery/billing. The company, AMB, is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport and Treat and Refer billing program.
Patient care and attending to a patient’s needs are always the most important priorities in EMS. Fire department Emergency Care Technicians may seek patient insurance information, at an appropriate time while service is being provided. After the service incident, the independent billing company, AMB, will work with the Surprise Fire-Medical Department and the health information exchange following the notice of health information practices to obtain the necessary information to work directly with the insurance provider. Upon receipt of necessary information, the billing company will submit a claim to the insurance carrier. At that point, no further correspondence should be received until the insurance company has made a determination about + payment.
No person will ever be denied Treat and Refer service regardless of their ability to pay.
The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you are not satisfied, you may contact the Surprise Fire-Medical Department at 623.222.5054. You can also email the Surprise Fire-Medical Department with questions / concerns at firstname.lastname@example.org
Out-of-City fire departments are not currently offering Treat and Refer service. In the instance when another jurisdiction or agency responds to a call within Surprise city limits to provide emergency medical service, the end result may include on-scene treatment either with or without transport to a hospital. If there is a transport to the hospital, the billing policy of that ambulance applies to the services rendered. If there is no transport to the hospital, the out-of-city fire departments are not currently charging for the response. The City of Surprise cannot affect the policy of another ambulance company. Vise- versa the City of Surprise will also seek cost recovery when it responds outside of the city to other areas when requested.
2. Use a basic water filter (faucet, refrigerator, and or pitcher type filter) that is capable of removing chlorine from the water.
Background on the Arizona Groundwater Management Act (GMA): Groundwater levels in the Phoenix-Mesa metropolitan area have been adversely impacted by historic overuse of groundwater. During the mid 1900’s, many Arizona cities began transitioning from an agricultural to an urban economy, and many policy makers became increasingly concerned about the adequacy of water supplies to support the state’s growth.
After several earlier failed efforts, water users came together to develop a comprehensive groundwater management plan, known as the Arizona Groundwater Management Act of 1980.
The Arizona Department of Water Resources (ADWR) administers and enforces the Groundwater Code. The highest level of management, with the most restrictive provisions, is applied to Active Management Areas (AMAs) where groundwater overdraft historically was most severe. The Phoenix area AMA was established in 1994 and its goal is safe-yield by 2025. Safe-yield is a long-term balance between the amount of groundwater withdrawn in the AMA and the amount of natural and artificial recharge.
The Groundwater Code places restrictions on cities’ use of groundwater, to ensure that they do not pump more groundwater than is naturally replaced or artificially recharged.
*NOTE: An aquifer is an underground layer or water-bearing permeable rock, or unconsolidated materials (gravel, sand, silt or clay) from which groundwater can be usefully extracted using well water. Water on the surface of the earth slowly percolates through the ground and fills the open spaces between gravel and sand particles, and the cracks and fractures of rocks.