Show All Answers
The City will charge a fee of $997.05 per Advanced Life Support (ALS) transport, $888.15 per Basic Life Support (BLS) transport, $20.67 per mile traveled to the hospital.
The City of Surprise has contracted with an independent EMS transport billing company to manage fee recovery. The company, AMB is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport billing program. All patients, residents and non-residents will also be billed for balances due accordingly.
The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you have any questions or concerns, you may contact the Fire-Medical Department at 623.222.5005. You can also email the Fire-Medical Department with questions / concerns at firstname.lastname@example.org
The Police Department Animal Care and Control Unit will typically transfer dogs to Maricopa County Animal Care and Control within 24 hours. Please contact Surprise Police Department at 623 222-4000 or visit a Maricopa County Animal Care and Control Center.
If you found a dog, please contact the Surprise Police Department at 623 222-4000 or take the dog to a Maricopa County Animal Care and Control Center. Surprise Animal Care and Control does not pick up stray/roaming cats. However, we can provide outside resources that may be able to assist. Give us a call at 623 222-4000.
Owners who cannot produce proof of a current rabies vaccination must quarantine their animal at their expense with Maricopa County Animal Care and Control Services, (MCACCS), or a quarantine-approved veterinary hospital.
Owners may confine their animal at their home with the consent of, and in a manner prescribed by, an Animal Control Officer, provided they can show proof of the following within 24 hours.
Dogs – license and rabies vaccination Cats – rabies vaccination
Cats do not need to be licensed but cat owners are encouraged to get a collar and I.D. tag. All dogs over the age of three months are required to be licensed with Maricopa County. Licenses must be renewed annually. Visit the Maricopa County Animal Care and Control's licensing web page for more information.
To report a barking dog, contact the Surprise Police Department at 623 222-4000. An officer will respond to your request. You may also submit a request online. If a barking dog is causing a problem with you and your neighbor, the city of Surprise provides a Mediation Program. The program provides trained volunteers who act as an impartial third party to facilitate discussion between disputing parties and help them to arrive at a mutually satisfying solution. For more information, call 623 222-3242.
If you feel that you have no other choice but to surrender your pet, you may take your pet to a Maricopa County Animal Care and Control Center. There is a fee and the pet owner must be present at the time of surrender.
The city of Surprise deceased animal pickup is not for domestic pets. As an option, you may take your deceased pet to a Maricopa County Animal Care and Control Center - click here for hours and location info.
Applications can be obtained either online on the Business Licensing information page or in person at the Surprise Tax & Licensing Office City Offices 16000 N Civic Center Plaza, or an application can be mailed by calling 623.222.1836.
For more information on City licensing, please review the Chapter 26 Article II of the Surprise Municipal Code.
The Arizona Department of Revenue’s Small Business Workshops are an easy way to learn more about your business tax liability and how to report those taxes. The workshop is a basic overview of completing the Joint Tax Application, reporting and factoring tax, state and city taxes, resale certificates, business classifications, employment taxes and Use tax. Attendees receive a workbook containing valuable information on the taxes that apply to most business classifications. Department of Revenue seminars, workshops, and special events are listed at: Arizona Department of Revenue (ADOR) 2902 W. Agua Fria Freeway Phoenix, AZ 85027 Phone: 602.255.2060 Forms by Phone: 602.542.4260 Website: https://www.azdor.gov/Business.aspx Forms by Fax: 602.542-3756 Another source of information is the online brochure “Business Basics -A Guide to Taxes for Arizona Businesses.”
The Maricopa Community Colleges Small Business Development Center (SBDC) offers a free Introduction to Small Business Accounting Using QuickBooks. This individualized training will give you an overview of accounting and how to set up your business on QuickBooks. The first meeting is held downtown Phoenix at the SBDC office, with follow up sessions by phone. Contact Neal Nelson, Business Analyst at 480.784.0590 or email@example.com
Incentives in Surprise include:
1. Visit the Economic Development Incentives pages for more information.2. Original Town Site redevelopment incentives Original Town Site Incentive Info
1. You can access city bid opportunities on the Surprise City website.2. If you email or mail your company's information (business card, a letter of interest, flyer, etc.), the Purchasing Department will forward to the appropriate city department. Call 623.222.3700, email, or mail your company information to City of Surprise Purchasing Department 16000 N Civic Center Plaza, Surprise, AZ 85374-9002.
One of the fastest growing cities in the US, Surprise is changing every day as new developments are built. To see current and future residential developments in Surprise and for the map of the Surprise General Plan
2. The Greater Phoenix Economic Council (GPEC) is our regional economic development agency whose mission is to attract quality businesses to the Greater Phoenix region from around the world.
Natural Gas:Southwest Gas 602.861.1999http://www.swgas.com
Cable Television:Cox Communications 602.277.1000http://www.cox.com
Electric Power:Arizona Public Servicehttp://www.aps.com
Surprise City Code requires any person who practices, transacts or carries on any business within the municipal limits of the city to obtain a city business license. This requirement includes businesses within the municipal limits of Surprise and those who may be physically located outside of the municipal limits but enter the city to conduct business or perform services.
You can now apply on-line for a business license at https://primeweb.surpriseaz.gov/, obtain an application at https://www.surpriseaz.gov/3037, email or in person from the Cashier’s Office at Surprise City Hall.
Applications can be submitted online at https://primeweb.surpriseaz.gov/, turned in by email (firstname.lastname@example.org), mail, or in person at Surprise City Hall.
Liquor Licenses are handled jointly through the City Clerk’s Office and the Arizona Department of Liquor License and Control.
Yard/garage sales, held on residential property, are considered casual sales andwould not require a business license.
Upon approval applicants will be assessed the appropriate annual license fee.
The city license is only valid for the calendar year in which it was issued.
The licensing process can take up to fourteen business days from the date of submittal. Processing includes routing through multiple departments, and finally back to the Revenue Division. Notification of results will be emailed and/or mailed to the applicant.
You can now cancel your business license on-line at https://primeweb.surpriseaz.gov/ or by mailing written notice or emailing notice (email@example.com) to the city as soon as the sale is final. The business license is non-transferable between owners. New owners must apply for their own license and pay any applicable fees.
No. A person engaged in or conducting one or more businesses must procure a license for each location. A “location” is a place of a separate business establishment.
A renewal notice will be emailed to you in months prior to due date. Business License renewal fees are due on December 31st of the current year. Late fees will be assessed if not paid by the due date. Renewing your license online is the preferred method located here: https://primeweb.surpriseaz.gov/
Online business license renewal is available for most business types. If you are eligible for online renewal please log onto https://primeweb.surpriseaz.gov/ and enter the account # and pin # that is located on your Business License Renewal Notice.
Our hours of operation are 8:00 a.m.–5:00 p.m., Monday through Friday, excluding City holidays.
City of SurpriseAttn: Revenue Division16000 N. Civic Center PlazaSurprise, AZ 85374-7470
We are located at 16000 N. Civic Center Plaza.
1. The child (unless you are pregnant or cannot travel safely with the child.) 2. The car seat’s owner’s manual if possible. 3. Your vehicle’s owner’s manual if possible.
Children 0 – 8 years old and below 4’9” tall must be restrained in a child restraint system. Children 8 – 16 years old must be restrained in a seat belt. However, the law does not protect your child. Seat belts are designed to fit adults. Children should be restrained in some type of seat, whether it is a five-point harness or a belt positioning booster, until they fit the seat belt like an adult.
Everything starts at our City of Surprise Career Pages. On this page you will find current job opportunities, job descriptions, volunteer opportunities, City links and FAQs. Above all, remember to keep a record of your username and password once you have set up an account. You will need your username and password to apply for positions and check the status of your application. When you re-enter the system, you will need to input this information exactly as it was originally entered.
Human Resources is committed to ensuring this process is easy and user-friendly. The following resources are available to assist applicants:
Online:Online Application Guide | Applicant FAQs
Phone:623.222.3500 for help with your online application.
For login help or to reset your password, call applicant support at 855.524.5627
Live help from Human Resources is available during business hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., located in City Hall at 16000 N. Civic Center Plaza.
A list of available positions can be viewed 24 hours a day; 7 days a week from any computer with Internet access.
There are a number of ways to access the Career Pages and submit an online application:
You will be asked to provide personal information such as name, address, phone number, an email address, social security number, etc. You will also be asked to provide information about your education, employment history, and references.
You will reduce the time it takes to complete your application if you gather this information before beginning the online process. View the Online Sample Application for details
If you do not already have an email address, free email is available through a number of providers.
NOTE: You cannot share email addresses with anyone else. Each individual applicant must have a unique user ID, password and email address.
If you wish to receive a job alert when a department you are interested in posts a position, go to www.surpriseaz.gov/careers and select Register for Job Alerts.
To request notification of a specific job title, go to the list of city job descriptions. From this page, you can search for jobs by keyword. Click on a job title for the description to set up a job alert.
By completing the Job Alert Request, you will receive email notifications for the next 12 months every time a position opens whose category matches what you selected. Prior to the expiration of your job notification, you will have the opportunity to extend your notifications for another year.
Visit www.surpriseaz.gov/careers and click on the Job Opportunities link. Click on any job, and click on Apply.
Once you are logged in, click on Application Status.
You must click SAVE to retain the information you have entered. If you close your browser prior to clicking SAVE, you will lose any information you entered after the last time you clicked SAVE. If at any time you need to exit out of the application form, click the SAVE button at the bottom of the form. You can return to your application later by logging into your account with your username and password. Do not click the back button on your browser prior to saving your application, or you will lose any information that you have entered.
You have three options for submitting a resume:
Please note, while we welcome your resume as a supplement to the application, it cannot replace any information on the application. Failure to list pertinent information within the application may result in disqualification.
The City of Surprise takes your privacy very seriously. All information is on a secure web server. Only the Human Resources Department and other designated City department users authorized to review applications for specific job openings will have access. The City of Surprise does not share its database with other companies or entities.
Yes. Once you have completed your online application, you may apply for multiple positions that are currently open.
After you have submitted your application, you will see a link to Click here for a printable version of the application you just submitted. Select that option to print your application.
Once a closing date has passed, applications will not be accepted or considered. To avoid missing a deadline, we encourage you to apply early for positions, as we are unable to make exceptions for technology-related delays or computer difficulties.
Please continue to visit the Career Pages to apply for new jobs as they become available. You may also want to complete a Job Alert to automatically be notified when a position you are interested in becomes available.
Everyone who applies for a position is required to create an application, which includes certain information. Required information is denoted with an asterisk (*). The more information you provide, the easier it will be to effectively evaluate your skills, abilities and qualifications. Incomplete applications may be rejected so please be thorough. Remember, your resume may be included as a supplement to your application, but cannot replace any information required for the application.
Paper applications and resumes will not be accepted in person, by fax, e-mail or postal service.
No, you must submit a separate application for all positions you are interested in.
Changes can be made to your application at any time before it is submitted. Once you submit an application for a particular position, you cannot make changes to the submitted application. If you make changes and submit another application before the position closes, we will only consider your most recent application. You may also make changes before submitting your application for any new positions.
After you have submitted your online application, you will receive an email confirmation. You can also check the status of your application to see if it says Application Received; to do this reference How do I check the status of my application? above.
List your employment history for at least the past ten (10) years starting with your most recent employer. List all positions held, including military experience, part-time, summer, and/or volunteer work; do not omit any employers. Explain any gaps in employment. You must include job-related duties on your application even if you have included a resume.
You may have used the Back Button (located on your toolbar) which when used removes all data. To avoid losing your information save your information periodically. You may be able to log in to your account and see if your information was saved under your profile.
The selection process and timelines may vary by position. Only applicants that meet the minimum qualifications will be forwarded to the hiring department for evaluation. Other areas of screening may include: preferred qualifications and examinations. Selected candidates will be invited to participate in an oral panel interview. All candidates participating in the interview process will be notified via email of the outcome. All offers of employment are conditional upon an applicant’s successful completion of pre-employment screening.
Click on Add Education or Add Work Experience after each entry to add additional education/work experience. You must list education/work experience in chronological order, starting with most recent. After each entry, click Save and View Application.
If the position is currently open, login to http://www.governmentjobs.com and find your application to edit or find the job you are interested in on www.surpriseaz.gov/careers and click Apply and then log-in and find your application. Proceed to Edit your personal profile and then Resubmit your application. If the position has closed, for personal information data changes only, contact HR at 623.222.3500.
Once an application is submitted, it cannot be edited or deleted. If information needs to be changed or added, you will need to resubmit a new application for the position. Only the most recent application submitted will be considered and any prior application submitted will be inactivated for that recruitment.
Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking on the Populate button to automatically populate the new application with information from your previously created application. Review and update your application as necessary. Once your account is created, applying for open job openings is quick and easy. However, we recommend you tailor your application and/or resume with relevant experience to the position you are applying for.
It will take approximately 30-45 minutes to complete all sections of the application.
Yes. You will be logged out automatically after 60 minutes of inactivity. Any unsaved information will be lost. Be sure to click the Save Work in Progress button frequently while working on your application and before you leave the computer for an extended period of time.
Yes. All information is stored on a secure server. Only authorized employees in the Human Resources Department and other City department users designated to review applications for specific job openings will have access. The City of Surprise does not share its database with other companies or entities.
If you have spam filters either on your personal computer or with your Internet service provider, be sure they allow email from firstname.lastname@example.org. Otherwise, you will not receive email regarding your application status or job alert notifications.
Complete the Applicant Accommodation Form and submit to Human Resources by fax, 623.222.3501.
In accordance with Arizona Revised Statutes (A.R.S.) 9-514, the City of Surprise, Arizona (the “City” or “Surprise”) is submitting a single question seeking authority to purchase and acquire Circle City Water Company (“CCWC”).
The purchase shall be funded from the sale of existing water assets.
One of the City Council’s Strategic Plan Goals is to “Ensure sufficient water resources for current and future needs.” In order for the City’s Water Utility to meet that goal, it must continue to expand its access to more water and increase its water portfolio, particularly its access to Colorado River water delivered through the Central Arizona Project (“CAP”) canal system.
CCWC is a small water service company located in the northern part of Surprise’s future planning and water service area. In addition to its infrastructure and customer base, CCWC also has a sizable CAP allocation which, if acquired, would greatly grow the City’s ability to access more Colorado River water. Having greater access to renewable water supplies affords the City the ability to meet future demands and avoid shortfalls.
In order for a city to pump, treat, and deliver water to its customers, it has to demonstrate that it has an equal amount of renewable water in order to offset the water it pumps from the ground. Surface water from rivers, such as the Colorado River, is considered a renewable supply.
At the present time, the Colorado River is the only renewable surface water supply available to the City. Therefore, growing the City’s rights to more of this water is paramount. This acquisition would grow the City’s annual right to Colorado River water by over 38 percent.
The benefits of a community having a greater access to water supplies, means that the community has the ability to not only support its residential population; but also the ability to attract and retain businesses in a variety of industries. More businesses offer citizens a great opportunity to work closer to home, grow the City’s tax base, and improve its ability to attract more employment opportunities.
The ability to grow the City’s water allocations today is a more cost effective way of growing the portfolio. If the City were to seek out water rights when the water is actually needed, the cost of those rights would be much greater. The costs to acquire rights to additional water sources continue to rise.
Much like a business has a financial portfolio; the Surprise Water Utility has a portfolio of water assets. These assets have value. The City intends to utilize the proceeds from the sale of some of these assets to offset the costs to acquire CCWC.
Since the City intends to utilize the proceeds from the sale of its water portfolio assets to fund the acquisition of CCWC; Surprise water rates are not anticipated to increase as a result of this acquisition.
Since the City intends to utilize the proceeds from the sale of its water portfolio assets to fund the acquisition of CCWC; Surprise taxes are not anticipated to be raised as a result of this acquisition.
The Surprise City Council meeting dates, times and location are posted on the City of Surprise calendar.
The City’s Main Phone Number is 623.222.1000. For additional phone numbers, please view the City’s phone directory.
For further information regarding Records Management, please call 623.222.1200. Please note that currently there is a charge of .50 cents per page and may be additional costs for staff time. Public Records Request Form
“ORDINANCE” means a City Council Action setting forth a rule of public conduct that is considered long-term. Long-term rules include zoning issues, annexations, abandonments, laws of the City or similar actions of the Council. Each Ordinance, in addition to being referenced by number and brief title in the Minutes, will be recorded and maintained in numerical sequence as a permanent record of the City in a separate set of books. Effective dates of Ordinances shall be as provided by law.
There are many venues in which to choose when registering to vote in Arizona.
As a convenience for Surprise residents, voter registration forms are available at the City Clerk’s Office, located on the first floor, east wing, of Surprise City Hall 16000 N. Civic Center Plaza, Surprise, Arizona 85374.
A printable voter registration form is also available on the Maricopa County Recorder/Elections web site at https://recorder.maricopa.gov/elections/registrationform.aspx. Registration forms can also be obtained by calling 602-506-1511, T.D.D. 602-506-2348.
The state Motor Vehicle Division also provides an EZ Online Voter Registration site at http://www.servicearizona.com. NOTE: State Law requires that you be properly registered to vote no less than 29 days prior to an election, and that you will be at least 18 years of age by the election, in order to be eligible to vote in that election.
For more information on Voter Registration Requirements visit the Maricopa County Recorder/Elections web site at http://recorder.maricopa.gov/web/regform.aspx or call their office at 602-506-3535.
All city elections are Mail Ballot Elections in the City of Surprise, following council action in October 2004. Anytime there is a city election all registered voters in the city will receive a ballot by mail including a postage-paid return envelope.
The City Clerk’s Office, located on the first floor, east wing, of Surprise City Hall 16000 N. Civic Center Plaza, Surprise, Arizona 85374, remains a designated Ballot Drop Off Location and designated Replacement Ballot Location.
The Mail Only Ballot Elections pertain only to City of Surprise Elections. If you want to receive Mail Ballots for County and/or State Elections, please visit the Maricopa County Recorder/Elections Early Voting Ballot webpage at https://recorder.maricopa.gov/earlyvotingballot/permanentevlistinfo.aspx for how to sign up, or call their office at 602-506-3535 for more information.
Surprise election cycle has changed to even numbered years per legislative changes that took place in 2013. Our next election cycle will be: August/November 2022 for Districts 1, 5 & 6.
The City of Surprise holds Non-Partisan elections every two years on the even numbered years and, if necessary, on the 4th Tuesday in August and the 1st Tuesday in November (General Election).
The City’s Mayor is elected at-large; while voters within each one of the six City Council Electoral Districts elect a candidate who lives in their district as the Council representative.
The initial court date and time that you must appear is written on the bottom of your citation. Please note, for parking citations the initial court date and time that you must appear is written on the top right hand side of the citation. If you are unsure, you may call the Surprise City Court at 623 222.4800 or view the court calendar.
If you have been cited for a criminal violation, you may file for an extension. Court date extensions must be requested in writing prior to your court date. Extensions are not automatically granted. If good cause cannot be shown, the extension will not be granted and you will have to appear on your original court date. Surprise Court Online Payments
Superior Court: The Northwest Regional Superior Court is located at 14264 W. Tierra Buena Lane in Surprise 602.372.9400 and handles civil and contract disputes, small claims, marriage licenses, some landlord/tenant matters, Protection Orders, family court, and probate matters.
Justice of the Peace Courts: The Northwest Regional Court Center is comprised of four justice courts -- Hassayampa, Lake Pleasant, Manistee, and North Valley Justice Courts. The courts are located at 14264 W. Tierra Buena Lane in Surprise 602.372.2000. The justice courts hear traffic cases and certain criminal and civil cases, including domestic violence and harassment cases. They can issue search warrants. Their civil jurisdiction is limited to cases involving claims less than $10,000.
If you want to know about your MVD record, you must contact the Arizona Department of Motor Vehicles at 602.255.0072 or visit www.servicearizona.com.
If you do not pay your financial obligation to the Court, notification may be sent to MVD to place a suspension on your driving privileges (if you are not licensed in Arizona, it may extend to the state in which you are licensed), a hold may be placed on your vehicle registration that will not allow you to renew it, you may be referred to FARE, a collection agency (resulting in additional fees). Online payment options are now available for cases referred to a collections agency under the FARE Enforcement Program. Make a FARE payment online.
AZ Court Care’s website convey information on the involuntary treatment or “civil commitment” process in Arizona. Visit azcourtcare.org
On September 1, 2020, the CDC published an order to temporarily halt residential evictions to prevent the further spread of COVID-19. That order is effective September 4, 2020 through December 31, 2020. For the most recent information on the CDC Order visit the Webpage:
COVID-19 Processing Eviction Matters
Drought is defined as an extended period of below normal precipitation on a watershed. Cycles of drought and surplus conditions in regional water supplies are a normal occurrence.
Surprise receives drinking, agricultural, and landscape water from three sources: groundwater, reclaimed water, and Colorado River water (surface water from the Central Arizona Project). Currently, Surprise relies solely on groundwater for drinking water purposes. Reclaimed water is used primarily for agricultural and landscape irrigation; some surface water from the Colorado River is also used for irrigation purposes.
Surprise has a diverse water portfolio including groundwater, Colorado River water, and reclaimed water, and has obtained water credits through water recharge.
The Colorado River is Arizona's largest source of surface water, and the Central Arizona Project (CAP) canal delivers just over half (about 1.5 million acre-feet) of Arizona's allocation to central and southern Arizona. Surprise’s annual CAP allocation is 10,249 acre-feet.
The City’s water conservation program provides resources, workshops, and rebates to educate and promote the efficient use of water across all sectors in the community including residential, commercial, HOA, and industrial uses. Learn more about Surprise’s water conservation program at surpriseaz.gov/waterconservation
Arizona Revised Statue 28-3511 requires law enforcement agencies to impound a motor vehicle when at least one of the following apply:
The law requires that vehicles impounded under these conditions be held for a period of thirty (30) days before being released. In some cases you may be eligible to have the vehicle released sooner, such as if you get your license status reinstated by the Motor Vehicle Division or the courts.
Please note that you may have to go to court or the Motor Vehicle Division first if your license was suspended, revoked or cancelled, and/or if your vehicle registration was expired or cancelled. We cannot release your vehicle to you until these documents are valid and current. NOTE – if your driving privilege cannot be restored by the end of the 30-day impound period (for example, it has been suspended for one year), you may bring a fully licensed driver with you to drive the car upon release. You must still have valid vehicle registration and insurance before the vehicle will be released.
You must pay an administrative fee of $150 to the City of Surprise. Payment must be in the form of cash, money order, cashier’s check or certified check. Upon payment of the fee you will be given a release form that you must take to the towing company. At the towing company, you must pay the towing and storage fees. Payment is made directly to the towing company by money order, certified check or credit card. If you come to the tow yard at other than normal business hours, you may be charged a gate/access fee. You must also present proof of your identity and ownership to the tow company.
If you do not claim your vehicle when it is available for release the towing company will file for abandoned title to the vehicle.
Monday: 8:00 am to 4:00 pmTuesday: 8:00 am to 12:00 pmWednesday: 1:00 pm to 5:00 pmThursday: 1:00 pm to 5:00 pmFriday: No appointments
Please call the 30-day Vehicle Impound Coordinator at (623) 222-4333 and schedule an appointment.
After 30 days pass the vehicle will be released to you if you provide proof the vehicle is currently registered AND one of the following:
Effective May 1, 2015, the Surprise Police Department’s 30-day Impound Hearings will be conducted by appointment only.
Please call the 30-day Vehicle Impound Coordinator at (623) 222-4333 and schedule an appointment.
*An authorized agent is defined as anyone the owner of the vehicle authorizes to take custody of the vehicle from the impound lot on his/her behalf.
The Surprise Police Department will not interfere with policies established by the tow company (i.e. vehicle owner, photo identification, etc.) for release of the vehicle.
It is recommended that you call at least 3 days prior to the expiration of the 30-day impoundment to schedule an appointment to avoid delays in obtaining your vehicle.
If you cannot pay to have the vehicle released the towing company may file a report with the Motor Vehicle Division to obtain title to the vehicle in lieu of payment. If you know you will not be able to pay for the storage it is in your best interests to talk directly with the towing company about this as soon as possible.
Teams are welcome to participate in open gym. Teams are not permitted to “take over” any court/goal as to not allow other participants access. Staff reserve the right to break up “team activities” in this scenario.
The City began accepting digital submittals through Dropbox in 2020. To make a submittal, you first need to request a link to the City’s Dropbox folder here. Staff will respond within one business day and send you a link to upload your completed application, related plans and documents for review.
Within two business days of submitting your application to the City’s Dropbox, the primary contact (as listed on your application) should receive an email confirming the application was accepted or rejected, along with next steps for either outcome. Contact Development Services if more than two business days have passed and the primary contact has not received notice of the application being accepted or rejected.
There is not currently a portal to check permit status. The City communicates via email with the individual listed on the application as the primary contact. Please ensure your primary contact is frequently checking their email for correspondence from the City.
At the time of application, you will be assessed administrative and plan review fees. When your permit is ready to be issued, you will receive a second invoice for the final permit fee. Permits are not issued until all fees due to the City are paid in full.
The City’s payment processing system can take up to 2 business days to post a payment. The permit will be issued after payment for the final invoice has been posted.
The speed at which permits are processed depends entirely on the volume of work coming in to the City and the types of permit applications. Staff does their best to work as quickly and efficiently as possible. Customers are always welcome to call Development Services for a status update or to have specific project-related questions answered. The phone number is (623) 222.3000. Press “0” to reach a Development Services representative.
After a permit application is accepted by the City, the plans are reviewed by City Plans Examiners to ensure conformance with applicable codes. If there are items missing on the plans, or if changes need to be made to ensure conformance with codes, those comments are sent back to the primary contact in the form of an emailed letter, also called a “redline” or “comment” letter. Some projects are approved after one review, but more commonly, projects go through several rounds of review and redline comments before they are approved.
Inspections cannot currently be scheduled online. Inspections should be scheduled by calling (623) 222.3012. Inspections called in before 4 p.m. may be scheduled for the next business day (depending on staffing and workload volume), or a future date of your choosing. Inspections called in after 4 p.m. are scheduled two business days out at the earliest.
Inspection results are not currently available online.
Due to the volume of work occurring in the City, and the fact that different inspections require different amounts of time on site, the City is unable to schedule inspections for specific times of day.
If the inspection is outdoors, you do not need to be present as long as the permit and approved plans are readily available onsite and the inspector has access to the area to be inspected (unlocked back gate, etc.). If the inspection needs to occur inside the home, a legal adult must be present to provide access to the inspector.
If you have any additional questions, please do not hesitate to contact staff at (623) 222.3000 (press “0”) during regular business hours, Monday-Friday 8 a.m.-5 p.m.
New residents should call Customer Service/Utility Billing at 623.222.1900 to order a receptacle. Allow seven to 10 days for delivery. Remember, we offer free, one-time pick up of moving boxes. Boxes must be flattened and tied or taped together. To schedule a pick up, call the Public Works Department at 623.222.1900.
The city of Surprise offers residential curbside garbage pickup once a week and recycling once a week. Each resident is provided with a 95-gallon trash receptacle and recycling receptacle. - View the regular collection schedule or download the regular collection schedule zone map. - Download the holiday collection schedule. - Lookup your service days by your address at MySurpriseAddress
For damaged or missing containers, call 623.222.1900 for repair or replacement. Allow three to five days for delivery or repair.
- Clogged storm drains - Downed trees - Dead animal on City streets - Flooded roads - Garbage can broken - Garbage container missed during normal routes - Illegal dumping - Potholes/debris on City streets Online Service Request
Call the Public Works Department at 623.222.1900 to discontinue service. The container remains part of the property and should be left in a secure location.
For billing problems or payment instructions, call 623.222.1900. Payments may also be made at Surprise City Hall, 16000 N Civic Center Plaza. Office hours are Monday - Thursday 7am - 6pm.
Usually it’s one of four reasons: - The truck came by before your container was put at the curb. Your container should be placed at the curb by 6 a.m. Don’t rely on routes being run at the same time every week. - It contained illegal materials such as rocks, bricks, etc., or was over the 200 pound weight limit. - A car or other obstacle was blocking access to the trash container - It’s a City holiday. Download the Holiday Collection Schedule
The City of Surprise offers bulk trash service to residents that are serviced by the City’s Sanitation Department. Acceptable bulk trash items are; household items, yard debris, or appliances. The bulk crew cannot pick up dirt, rocks, concrete, concrete blocks, bricks, roofing materials, batteries or hazardous materials. Call 623-222-1900 to schedule a bulk trash appointment.
The city of Surprise offers hazardous waste collection events at different times throughout the year. For a list of upcoming events and acceptable materials,
All streetlight outage service requests can be made by calling the City's service request 222-CARE system or through the 222-CARE online service request under Public Works- Engineering.
Be prepared to report the pole number. The number is located on the pole, about six feet off the ground and is usually six digits or more.
Click here for more information about the Northwest Regional Landfill
As a welcome to Surprise, each new resident receives a free, one-time pick up of moving boxes. Boxes must be flattened and tied or taped together. To schedule a pick up, call the Public Works Department at 623.222.1900.
- Medical sharps should be placed in either a medical sharps container purchased from a pharmacy or health care provider, or in a heavy-plastic or metal container.
- The container should be puncture-proof with a tight-fitting lid.
- Household containers, such as plastic detergent bottles, can be used if heavy duty tape is used to secure the lid to the container and the words “Not Recyclable” are written on the container with a black indelible marker. The AZ DEQ guidance includes these warnings:
- Do not use a clear or glass container. - Do not over-fill the containers. Keep container out of reach of children and pets.
- Always wash your hands after handling or touching medical sharps. Visit the AZDEQ web site to review guidelines.
The Arizona transaction privilege tax (TPT) is commonly referred to as a sales tax; however, the tax is on the privilege of doing business in Arizona. Although TPT is usually passed on to the consumer, it is actually a tax on the vendor.
Types of business activities subject to TPT include, but are not limited to: retail sales, restaurants/bars, hotel/motel (transient lodging), commercial leasing, advertising, amusements, personal property rentals, real property rentals, construction contracting, owner/builders, manufactured buildings, transportation, printing, publishing, utilities, telecommunications, and use tax.
The Arizona Department of Revenue (AZDOR) administers the tax for the Cities/Towns and Counties. Tax rates vary depending on the type of business activity, the city and the county.
If you are selling a product or engaging in a service subject to transaction privilege tax, you will need to obtain the State transaction privilege tax (TPT) license from AZDOR (commonly referred to as a sales tax, resale, wholesale, vendor or tax license) and a City of Surprise issued business license.
No, they are different. A City business license is issued and required by the City of Surprise to conduct business in the City. A Transaction Privilege Tax license is issued and required by the Arizona Department of Revenue to engage in or continue to engage in business in Arizona.
There are three different ways you can obtain a TPT license:
NOTE: When applying in person, only the owner or principal officer of the business who has signed the application can receive the license. Proof of identity will be required. Otherwise, the license will be mailed to the applicant unless a Power of Attorney is provided. https://azdor.gov/forms/poa-and-disclosure-forms
If you are selling goods at an event in Surprise and already have a State TPT license, add the region code, “SP”, to your return when time to file. Updates to the licensed business can also be made in advance by completing a Business Account Update form to add, close, or change your information or by logging into your account at AZTaxes.gov.
Each separate physical location must have a license for display. If the ownership is the same, the locations can be consolidated under one license number to allow you to file a single return. If you do not wish to consolidate, you can complete separate license applications and have different license numbers issued for each location. Filing of tax return and payment of tax is required for each license issued.
The Arizona Department of Revenue (AZDOR) administers the tax program for all municipalities in Arizona. Once you have your TPT license number, you can report and pay online through AZTaxes.gov
There are four types of codes that you will use when reporting your taxes:
Location Code – Each business location in the state is assigned a location code by AZDOR. It is the 3-digit number located on the left side below the address on the TPT license certificate. This location code is important as it allows the AZDOR to properly collect and disperse taxes generated by businesses in a specific area to the correct City/Town. If you own more than one location in the same city, make sure that you are reporting to the correct location code.
Region Code – Every City/Town and County is represented by a two or three letter code; City of Surprise is SP, and the State/Maricopa County is MAR.
Business Code – Types of taxable business activities are represented on the return by a three digit number. For example, residential rental business code is 045. The codes for the City/Town and the State/County are usually the same; however, sometimes they are different as is the case with Commercial Property Rentals. City of Surprise is 213, and the State/Maricopa County is MAR 013. Refer to the Transaction Privilege Tax Rate Chart for the appropriate City of Surprise business code. For a statewide list click https://azdor.gov/transaction-privilege-tax/tax-rate-table here
Deduction Code – Transaction privilege tax deduction codes are used in Schedule A of Form TPT-2 and TPT-EZ to deduct income exempt or excluded from tax, as authorized by Arizona Statute and or Model City Tax Code. The same region codes used in reporting income are used in Schedule A to claim deductions of nontaxable or exempt income.
For instance, a pharmacy’s income from sales of prescription drugs is specifically exempt from both state and city transaction privilege tax. The pharmacy will report all of its gross income under each correct region code and deduct the income from sales of prescription drugs on Schedule A. Appropriate taxes will then be paid on all of the pharmacy’s income not deducted on Schedule A.
It is the responsibility of the business to remit transaction privilege tax. Whether you collect it from your customers or not, the tax liability for all taxable business conducted in the City of Surprise must be remitted.
When tax has not been separately billed to your customer, you may factor the tax out of your gross income before calculating tax due to the City of Surprise, as well as the State and County. When a business “factors” transaction privilege tax, it means the tax is included in the total price rather than shown as a separate charge. If you choose to factor the tax, the tax must be calculated using a factoring formula. For additional information, click here.
Taxes are calculated by stating the gross receipts for the reporting period on the tax return, entering the itemized deductions, then multiplying the resulting net taxable amount by the combined (City/State/County) rate. Refer to the Transaction Privilege Rate Chart for the combined rate.
Local options add or substitute language to the Model City Tax Code.
Local Option H – Imposes tax on membership fees for health spas, fitness centers, and includes instruction and lesson fees for dance studios and karate.
Local Option P – Imposes tax on sales of feed at wholesale.
For a list of Model City Tax Code Local Options click below
Model Options omit language from the Model City Tax Code.
Model Option 3 – Does not exempt job printing for publishers.
Model Option 5A – Exempt only single-unit residential lodging rental.
Model Option 7 – Do not exempt gross income from coin-operated washing, drying, car-wash, and dry-cleaning machines from the tax on rental of tangible personal property.
Model Option 10 – Do not exempt livestock, feed, and agricultural chemicals purchased by ranchers, farmer, etc.
Model Option 11 – Do not allow tax credit against telecommunications tax for franchise and license fees paid the City.
Model Option 13 – Do not allow tax credit against utility tax for franchise fees paid the City.
For a list of Model City Tax Code Model Options click below.
Yes, residential rentals are taxable at 2.2% for the City of Surprise (unless you meet the exemption below). Residential rentals are not taxed by the State or County. You will need an Arizona TPT License in order to report the rental tax collected for the City of Surprise. Please note that you are only applying for a city TPT license, so you will pay the fee that corresponds with that particular city. The fee for the City of Surprise is $10.00. You will need to submit a Transaction Privilege Tax City Only Application.
Exemption: If you have less than 2 residential rentals within the State and no commercial rental properties within the state, you are not deemed to be in the rental business, and are therefore exempt from the tax.
However, if your rental property is leased through a Property Manager, every residential rental property located in the City of Surprise is subject to tax. In addition, each property owner is required to have a tax license, regardless of the City of Surprise minimum number of rentals.
Note: If you also own a commercial rental anywhere in the State, every residential rental property located in the City of Surprise is subject to tax, regardless of the City of Surprise minimum number of rentals.
Note: If you are renting out for short-term, or vacation rentals (less than 30 days) than the activity falls into the hotel/motel/transient lodging classification. The combined rate is 13.99% for the State/County and City of Surprise.
You must register the property with the County Assessor’s office as a rental property. Failure to do so could result in a daily fine of up to $150.00. Information and forms are available at: https://mcassessor.maricopa.gov/faq/faq-rental-registration.php
Yes, all sales (except sales for resale) that you make to the City of Surprise are taxed in the same manner as other taxable sales.
Yes, items sold by a business located in the City of Surprise via the internet to Arizona residents are taxable at the State/County rate and the City of Surprise rate and must be reported on the TPT-2 form.
The City will charge the Arizona Health Care Cost Containment System (AHCCCS) a fee of $203.80 per event for the following events: Response and Treatment, No Transport; Treat at home, refer to Primary Care Physician/specialist; Treat at home, refer to Crisis Response; Treat at home, refer to Behavioral Health Provider; Treat at home, refer to Urgent Care. These fees became effective on 10/01/2016. Questions about AHCCCS Fee-for-Service reimbursement rates can be Emailed at FFSRates@azahcccs.gov.
The City of Surprise has contracted with an independent EMS billing company to manage fee recovery/billing. The company, AMB, is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport and Treat and Refer billing program.
Patient care and attending to a patient’s needs are always the most important priorities in EMS. Fire department Emergency Care Technicians may seek patient insurance information, at an appropriate time while service is being provided. After the service incident, the independent billing company, AMB, will work with the Surprise Fire-Medical Department and the health information exchange following the notice of health information practices to obtain the necessary information to work directly with the insurance provider. Upon receipt of necessary information, the billing company will submit a claim to the insurance carrier. At that point, no further correspondence should be received until the insurance company has made a determination about payment.
No person will ever be denied Treat and Refer service regardless of their ability to pay.
The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you are not satisfied, you may contact the Surprise Fire-Medical Department at 623.222.5054. You can also email the Surprise Fire-Medical Department with questions / concerns at email@example.com
Out-of-City fire departments are not currently offering Treat and Refer service. In the instance when another jurisdiction or agency responds to a call within Surprise city limits to provide emergency medical service, the end result may include on-scene treatment either with or without transport to a hospital. If there is a transport to the hospital, the billing policy of that ambulance applies to the services rendered. If there is no transport to the hospital, the out-of-city fire departments are not currently charging for the response. The City of Surprise cannot affect the policy of another ambulance company. Vise- versa the City of Surprise will also seek cost recovery when it responds outside of the city to other areas when requested.
There are 11 drinking water service providers within the Surprise special planning areas.
2. Use a basic water filter (faucet, refrigerator, and or pitcher type filter) that is capable of removing chlorine from the water.
Background on the Arizona Groundwater Management Act (GMA): Groundwater levels in the Phoenix-Mesa metropolitan area have been adversely impacted by historic overuse of groundwater. During the mid 1900’s, many Arizona cities began transitioning from an agricultural to an urban economy, and many policy makers became increasingly concerned about the adequacy of water supplies to support the state’s growth.
After several earlier failed efforts, water users came together to develop a comprehensive groundwater management plan, known as the Arizona Groundwater Management Act of 1980.
The Arizona Department of Water Resources (ADWR) administers and enforces the Groundwater Code. The highest level of management, with the most restrictive provisions, is applied to Active Management Areas (AMAs) where groundwater overdraft historically was most severe. The Phoenix area AMA was established in 1994 and its goal is safe-yield by 2025. Safe-yield is a long-term balance between the amount of groundwater withdrawn in the AMA and the amount of natural and artificial recharge.
The Groundwater Code places restrictions on cities’ use of groundwater, to ensure that they do not pump more groundwater than is naturally replaced or artificially recharged.
*NOTE: An aquifer is an underground layer or water-bearing permeable rock, or unconsolidated materials (gravel, sand, silt or clay) from which groundwater can be usefully extracted using well water. Water on the surface of the earth slowly percolates through the ground and fills the open spaces between gravel and sand particles, and the cracks and fractures of rocks.
The General Planning Area is broken into six Special Planning Areas (SPA). The SPA’s contain eleven water service providers, including Beardsley Water Company, Chaparral Water Company, Circle City Water Company, City of El Mirage, City of Surprise, EPCOR, Morristown Water Company, Puesta Del Sol Water Company, Saguaro Acres, Saguaro View, and West End Water Company.
The McMicken Dam is an earthen dam approximately 10 miles long and 34 feet high, located within the city of Surprise, between Peoria Avenue and Happy Valley Road. The McMicken Dam Project was originally constructed to protect Luke Air Force Base and surrounding agricultural lands from flooding. McMicken Dam Facts
Recycled water is the end product from a wastewater reclamation facility that has been disinfected, treated, and suitable for non-drinking water purposes. Click here to
•reduced demand on potable / drinking water•efficient use of wastewater•less expensive to use than potable/drinking water•not subject to drought or water restrictions•supports the city's commitment to recycling•recharges the aquifer
The following uses of recycled water are prohibited by the state: drinking, filling swimming pools, wading pools and hot tubs, and recreational activities in which the water comes in contact with your skin.
Surprise’s Class A+ recycled water is wastewater that has undergone secondary treatment, filtration, nitrogen removal treatment, and disinfection. * Class A/A+ reclaimed water may be used directly for (Source: Title 18, Chapter 11 of the Arizona Administrative Code): •irrigation of food crops or spray irrigation orchards and vineyards •recreational impoundments •residential and open access landscape irrigation (e.g. city parks) •school ground irrigation •toilet and urinal flushing •fire protection •commercial closed loop air conditioning •vehicle and equipment washing that are not self-service and snowmaking
Surprise's recycled water is used for landscape and crop irrigation, as well as for dust control and construction activities. Approximately 87% is reused and 13% percent is recharged into the aquifer (based on January through July 2007 data).
The approved uses of recycled water are safe. Additionally, accidental contact or consumption of recycled water does not pose any major concerns for humans or animals since recycled water is highly treated and recycled quality standards are stringent.
Recycled water is colorless, predominantly odorless, and does not stain.
Yes, all recycled water devices will be colored or tagged with a Pantone 512C or 522C color for easy identification. The meter box and meter will also be Pantone 512C or 522C.