Who will I call if I have a billing or insurance problem?

The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you are not satisfied, you may contact the Surprise Fire-Medical Department at 623.222.5054. You can also email the Surprise Fire-Medical Department with questions / concerns at medicalservices@surpriseaz.gov

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Q: What are the charges for Treat and Refer?
Q: How does Treat and Refer billing work?
Q: How will insurance information be obtained?
Q: I am a city resident and I do not have insurance of any kind. Will I receive Treat and Refer Service?
Q: Who will I call if I have a billing or insurance problem?
Q: If an out-of-city fire department responds into the City and provides EMS service, is treat and refer an option and what billing policy applies?