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The City of Surprise has contracted with an independent EMS transport billing company to manage fee recovery. The company, AMB is required to adhere to stringent rules concerning patient confidentiality, professionalism, and courtesy in the administration of the EMS transport billing program. All patients, residents and non-residents will also be billed for balances due accordingly.
The EMS billing company (AMB) has customer service representatives to address billing and insurance questions through a toll-free number. The number to call with questions is 844.889.7701. If you are not satisfied, you may contact the Fire-Medical Department at 623.222.5054. You can also email the Fire-Medical Department with questions / concerns at firstname.lastname@example.org