Water Resource Management 
Directions

16000 N Civic Center Plaza
Surprise, AZ 85374

623.222.6000

623.222.7001

Link: Water Resource Management Page

Water Emergency Status Line: 623.222.7222
TTY / VP: 623-222-1002

Hours:
Monday - Friday
8 a.m. - 5 p.m.
Closed on city holidays

Staff
Name Title Email Phone
Lowe, Terry Department Director 623.222.7021
Nunez, Christine Environmental Manager 623.222.7021
Lacy, London Stormwater Analyst 623.222.7023
Dancer, Warren Wastewater Manager 623.222.7168
Lambert, Lee Water Manager 623.222.7152
De La Garza, Randy Pollution Control Specialist 623.222.7143

Stormwater 
Directions

11401 N. 136th Ave
Surprise, AZ 85379

623.222.6200

623.222.7102



Office Hours:

Monday - Thursday
6:00 a.m. - 4:30 p.m.

After-Hours:

Call -  623.222.7000

Cross-Connection/Backflow 
Directions

16000 N. Civic Center Plaza
Surprise, AZ 85374

Surprise, AZ 85374

623.222.6000

623.222.7001


Water Emergency Status Line:
623.222.7222
TTY / VP: 623.222.1002

Hours:
Monday - Friday
8 a.m. - 5 p.m.
Closed on city holidays

Customer Service & Utility Billing  
Directions

16000 N. Civic Center Plaza
Surprise, AZ 85374

623.222.1900

623.222.1901


Link: Customer Service & Utility Billing Information

TTY: 844.278.1427

Pay Your Utility Bill Online

In-person payments:
City Cashier Window
Monday-Friday, 8 a.m. – 5 p.m.
16000 N. Civic Center Plaza
Surprise, AZ 85379

Mail payments to:
City of Surprise
PO Box 29078
Phoenix, AZ 85038