City Manager Bob Wingenroth has announced changes to the City’s leadership structure as Surprise continues to grow and serve more residents and businesses. This includes promotions for the City’s three Deputy City Managers and the appointment of new department directors in Public Works and Marketing and Communications.
Diane Arthur, Mike Gent and Tracy Montgomery have been promoted to full time Deputy City Managers (DCM). Previously, each served dual roles as DCMs and Department Directors in the areas of Emergency Management, Marketing and Communications and Public Works. Montgomery had been an Acting DCM since October 2021 in a newly created third DCM position.
DCM Montgomery, a third generation Valley native, joined the City as Emergency Manager in November 2018. She has a 40-year career in policing and emergency management, which includes the role of Assistant Police Chief for the City of Phoenix Police Department. Montgomery holds a Bachelor’s Degree in Business Administration from University of Phoenix; a Master’s Degree in Education from Arizona State University; and a Master’s Degree in Security Studies from the Naval Post Graduate School.
DCM Arthur began her service as Deputy City Manager/Marketing and Communications Director in December 2018. She joined the City of Surprise as a Public Information Officer in 2006 and was promoted to the Marketing and Communications Director in 2014. Before joining Surprise, Arthur had a nearly 15-year career in broadcast journalism in the Midwest and Phoenix markets. Diane earned her Bachelor of Arts in Journalism and Mass Communications from Kansas State University.
DCM Gent was promoted to DCM/Public Works Director in 2020. He joined the City’s Public Works team as the Assistant Public Works Director in 2013 and was selected to lead the department in September 2014. Before joining the City of Surprise, Gent worked in local government and the private sector in Washington State. He earned a Doctor of Social Work Degree from the University of Southern California and a Master of Public Administration from Norwich University.
The department director roles previously held by Arthur and Gent will be filled by existing leaders within the organization. The City will recruit for a new Emergency Manager.
Kristin Tytler has been named the new Public Works Director, having previously served as the department’s assistant director of engineering. Virginia Mungovan will serve as the new Marketing and Communications Director, promoting from the role of department manager.
Tytler started with Surprise in 2013 as an Associate Civil Engineer in the Public Works Department and served as Engineering Manager from 2014-2018 before being promoted to Public Works Assistant Director over operations. In 2019, her oversight moved to the department’s engineering division. She has nearly 20 years of experience in both the public and private sectors. Tytler currently serves as Past-President on the American Public Works Association Arizona Board. She has a Bachelor’s Degree in Civil Engineering from the University of Arizona.
Mungovan started with the City of Surprise in 2014 as a Public Information Officer in the Marketing and Communications Department and has served as the department manager for the past three years. Mungovan began her career as a TV news producer for KTVK and has held several senior public relations and communications positions, including at the top-ranked Thunderbird School of Global Management. She holds a Bachelor’s Degree in Journalism from the University of Arizona.