On June 1, Surprise City Hall and select park amenities will reopen to the public. Additionally, some pool programming will begin June 8.
The following City Hall service modifications will be implemented on June 1 and until further notice:
- Cashier – Preferred payment method is credit/debit card. For utility billing questions/requests (other than payments), please contact utility billing at 623.222.1900
- Passport Services – Not available through the Clerk’s Office at this time, per Department of State regulation
- Development Services – Counters open, with new, online options remaining available. Information on digital applications and plan submittals, and online payments is available at www.surpriseaz.gov/devservices
- Public Meetings – City Council and boards and commissions meetings remain closed to the public until August, and will reopen if federal and state guidance allows for increased gathering numbers at that time. Alternate viewing and commenting options are available at www.surpriseaz.gov/agendas. Note: Council takes a break annually during the month of July
Also opening June 1:
- AZ TechCelerator
- Fire Administration
City facilities already open include:
- Surprise Resource Center – Now operating at normal hours
- Police Department
- Fire Stations
- City Court - The Court will resume in-person proceedings on Tuesday, June 2, 2020 with a mandatory face covering requirement, alternative schedules and other requirements to ensure compliance with applicable Arizona Supreme Court Administrative Orders and Surprise City Court Administrative Orders. Get the details at www.surpriseaz.gov/court
Safety precautions at city facilities:
To help protect the health and safety of our employees and visitors, preparations are being made to frequently clean and disinfect high-touch surfaces, add additional hand sanitizing stations, install plexiglass barriers at service counters, and promote physical distancing. Wearing of face coverings/masks remains a voluntary option for city employees and visitors, with the exception of Surprise City Court where they are required.
Facilities remaining closed until further notice include:
- Parks & Recreation Office
- Surprise Senior Center – Meal delivery and pick-up will continue. Additionally, the Senior Center will be offering no-cost virtual programming starting June 1. The programs will be offered Monday – Friday at 9:30 a.m. For the schedule and information on how to sign up, visit www.surpriseaz.gov/seniorservices.
The following cost-mitigated city-run recreation programs and amenities will reopen June 1:
- Club swim team practices at Surprise Aquatic Center (Surprise Storm)
- Sand volleyball courts
- Skatepark at Dick McComb City Park
- Park playgrounds
- Park restrooms
The following pool programming will resume June 8:
- Water aerobics – Ages 15 and older (Surprise Aquatic Center & Hollyhock Pool)
- Lap swim (by appointment) – Ages 15 and older (Surprise Aquatic Center & Hollyhock Pool)
Registration for water aerobics and lap swim will be available beginning Wednesday, May 27 at surpriserec.surpriseaz.gov. For questions about Parks & Recreation programming, please call 623.222.2000.
When visiting any city facility or amenity, the community is encouraged to follow CDC safety guidelines, including physical distancing by maintaining at least 6 feet of separation.
What about open swim and city splash pads?
- Open swim and splash pads are not reopening at this time.
Recreation amenities that have already opened include:
- Tennis courts (by reservation)
- Pickleball courts
- Dog parks
To see the City of Surprise COVID-19 Reopening Plan and get additional information related to the city’s COVID-19 response, please visit surpriseaz.gov/COVID-19.