Today In Surprise

City of Surprise News

Posted on: July 31, 2019

Surprise to install new water meters for 16,000 city-serviced residential, business customers


Surprise will replace approximately 16,000 city-serviced residential and commercial mechanical water meters with new automated water meters within the next year as part of the Advanced Meter Infrastructure (AMI) Replacement Project.

The goal of the AMI project is to install a meter system that will allow customers to monitor their water usage in real-time, set high usage alerts and easily compare their water use from day-to-day.

 Meter professionals will be able to collect and monitor real-time data and detect possible leaks in real time instead of waiting until the meter is read again next month. The new meters will support the city’s water and energy conservation efforts by gathering water usage data which can be used to develop more specific water conservation programs. 

Surprise has contracted with Metering Services Inc. (MSI) to install the automated meters. 

Residential customers do not need to be home during the meter exchange. At no time will a MSI representative need access to home interiors to complete the meter replacement.

MSI representatives will do a courtesy knock to verify that no one is home, and water is not being used, prior to exchanging the meter. Replacement of the meter will require an approximate 15 minute disruption in water service for residential customers. 

Commercial customers will be contacted directly to schedule a meter replacement appointment.

The $5.474 million AMI project is funded entirely by the city’s water fund. Customers will not be charged for the new meter or its installation; a water rate increase will not occur as a result of this project. 

Residential and business customers receiving an automated meter will be notified via postcard mailer 2-4 weeks prior to the installation. 

Automated meter installations begin Monday, August 5, 2019; the AMI Replacement Project is anticipated to be complete in June 2020.

Learn more about the meter replacement process and view frequently asked questions at

See press release...
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