The City of Surprise operates and maintains the water system and billing services for the City’s Water, Sewer and Sanitation utilities. There are 10 additional water service providers in the City’s special planning areas. Use the “To Find Your Water Provider” link below to see who your water provider is.

Customer Service

To start or stop your water, or for questions about your water bill, contact your drinking water provider.

To Find Your Water Provider: 

• Visit My Surprise Address to type your home address and view your provider's contact information.

Questions about your water rates?

• View information for city of Surprise drinking water customers, see the city of Surprise water and sewer rates page.
• For all other drinking water customers, please contact your provider.

To report a service-related problem, contact:

Water Resources Management Department
16000 N. Civic Center Plaza
623.222.6000

Report a problem online
Email Us

Did you know?

The city of Surprise has three available water sources:

• groundwater
• reclaimed water
• Colorado River water (surface water from the Central Arizona Project).

Currently, Surprise relies solely on groundwater for drinking water purposes. We also utilize reclaimed water for agricultural and landscape irrigation and some surface water for irrigation purposes.