Mediation Program


Mediation may be the answer...

If you have a problem with a neighbor, homeowner’s association or even the City, Surprise may have the solution – and it won’t cost a dime.

The Mediation Program offered by the city of Surprise, provides trained volunteers who act as an impartial third party to facilitate discussion between disputing parties and help them to arrive at a mutually satisfying solution.  “The key is that the parties come up with their own solutions; not a judge, jury or arbitrator,” said Project Coordinator Ruby Sitea, a retired lawyer and educator. “Most disputes are settled in one two-hour session without the expense and delay of formal investigation and litigation.”

Surprise has a team of mediators available. The Community Mediation Program will consider the following types of disputes: neighbor-to-neighbor, resident to HOA board or committee, landlord-tenant, consumer issues, resident to city, commercial and business disagreements, and workplace related disputes.  Disputes involving violence or the threat of violence will not be accepted.