ADA Complaint Procedures

The City of Surprise is committed to compliance with the Americans with Disabilities Act of 1990 (ADA) which prohibits discrimination and ensures equal opportunity and access for person with disabilities.

ADA-Related Service Complaint Process - English
ADA-Related Service Complaint Process - Spanish 
ADA Complaint Form – English
ADA Complaint Form – Spanish 

What is the Americans with Disabilities Act (ADA)? 
The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in, among other things, access to public programs, services, or activities, including public transportation. The city of Surprise and the City of Phoenix are committed to the ADA in our roles as public transportation providers. No one who uses Surprise public transportation will be the subject of discrimination under the law set forth in the ADA.

How does Surprise serve its ADA community through transit?
All buses and light rail vehicles are compliant with ADA guidelines and designed for accessibility by all. Buses, Dial-a-Ride and circulator vehicles are all equipped with ramps to accommodate passengers in mobility devices, and light rail trains board at-grade. To learn more about the region's approach to offering accessible transit, please visit Valley Metro's ADA Paratransit web page.

What if I need to file an ADA complaint?
By federal and state law, everyone should be able to access and ride public transportation without discrimination based on disability. If there is ever an instance where you or another passenger feels they’ve been discriminated against by being denied service or related reasons by a Surprise or a Valley Metro operated transit service, you are encouraged to submit a complaint. To initiate a complaint investigation for any Surprise service, please call 623-222-3531 or to file a complaint regarding a Valley Metro run service, please call 602-253-5000.

What if I am dissatisfied with City of Surprise decision?
A complainant dissatisfied with the City of Surprise decision may file a complaint directly with the City of Phoenix Public Transit Department (COP):  Attention: Title VI Coordinator, 302 N. 1st Ave., Suite 900, Phoenix, AZ  85003 or the Federal Transit Administration (FTA) offices of Civil Rights:  Attention Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

ADA Notice to the Public

Notifying the Public of Rights Under ADA - City of Surprise

The City of Surprise operates its programs and services without regard to disability in accordance with the Americans with Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under ADA may file a complaint with the City of Surprise.

For more information on the City of Surprise’s civil rights program, and the procedures to file a complaint, contact William Oster, the City of Surprise Title VI Coordinator at 623-222-3531, (TTY 623-222-1002); email risk.management@surpriseaz.gov; or visit our administrative office at 16000 N. Civic Center Drive, Surprise  AZ 85374. For more information, visit www.surpriseaz.gov/2891.

A complainant may file a complaint directly with the City of Phoenix Public Transit Department or the Federal Transit Administration (FTA) by filing a complaint directly with the corresponding offices of Civil Rights: City of Phoenix Public Transit Department: ATTN: ADA Coordinator, 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 FTA: ATTN: Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

If information is needed in another language, contact 1-800-752. Para información en Español llame: 1-800-752-6096.


Notificando los Derechos del Público Bajo el Decreto ADA - City of Surprise

City of Surprise opera sus programas y servicios sin tomar en cuenta discapacidades, en conformidad con el Decreto de Americanos con Discapacidades (ADA) de 1990, Sección 504 del Decreto de Rehabilitación de 1973. Cualquier persona que crea que ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el decreto ADA puede registrar una queja con City of Surprise.

Para más información sobre el programa de derechos civiles de City of Surprise, y los procedimientos para registrar una queja, comuníquese con William Oster Ciudad de Surprise Title VI Coordinator 623-222-3531, (TTY 623-222-1002); email risk.management@surpriseaz.gov; o visite nuestra oficina administrativa en 16000 N. Civic Center Drive, Surprise AZ 85374. Para obtener más información, visite www.surpriseaz.gov/2891.  

Un/a demandante puede registrar una queja directamente con el Departamento de Transporte Público de la Ciudad de Phoenix o con la Administración Federal de Transporte “FTA”, registrando una queja directamente con la oficina correspondiente de Derechos Civiles. Ciudad de Phoenix: City of Phoenix Public Transit Department, ATTN: ADA Coordinator, 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 Administración Federal de Transporte: Federal Transit Administration, ATTN: Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

Si la información se necesita en otro idioma, comuníquese con 1-800-752-6096. Para información en español llame a: 1-800-752-6096