COVID-19 Financial Relief Information for Individuals / Families

The COVID-19 pandemic has brought economic uncertainty to many individuals and families. In response, financial assistance policies have been activated at the national, state and city levels, as well as by business industries. This page lists various resources available to individuals and families.

For a list of Surprise housing resources, please head to surpriseaz.gov/housing. If you are looking for rental and utility resources, please go to surpriseaz.gov/resourcecenter..

FEMA COVID-19 Funeral Assistance for Individuals and Households - Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020.

Details available here: https://www.fema.gov/disasters/coronavirus/economic/funeral-assistance

Eviction Services

  • Eviction prevention/rental assistance is available through the Arizona Department of Housing. View Details
  • The threat of eviction or being evicted is stressful. In Arizona, there are agencies and programs to help navigate the legal system and find financial assistance and support services. View Details

Utilities – Arizona Public Service (APS), Salt River Project (SRP), Tucson Electric Power (TEP) and six electric cooperatives have agreed to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity. View Details

Surprise & El Mirage families can seek utility bill assistance by calling the Surprise Resource Center HOPE line 623-222-4673 on Monday mornings at 8 a.m. Callers must leave a voicemail. If you cannot leave a voicemail, the limit of assistance for that week has been met.

Internet Wireless & Wireline Internet Service – The FCC Chairman asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. So far, more than 550 companies and associations have signed the pledge, which states they will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and will open its Wi-Fi hotspots to any American who needs them. View Details

Many local internet providers have deals specific for the COVID-19 emergency and special offers for families with K-12 students. Those offers have been compiled by the Arizona Commerce Authority. View Details

  • COX Connect2Compete low-cost internet program
    Families with K-12 students in the home may qualify for the COX Connect2Compete program with FREE service through July 15, 2020 to new customers who apply by May 15, 2020 (regular COX Connect2Compete services rates of $9.95 per month apply thereafter). Cox has made temporary enhancements to this program in response to COVID-19. Visit https://www.Cox.com/Connect2Compete to learn more and complete the online application to confirm your family’s eligibility.

Other Recommended Resources

Free and Almost-Free Health & Social Services – Maricopa County Public Health is helping county residents affected by the COVID-19 pandemic via its revamped website www.FindHelpPHX.org.  Learn more...

Arizona Together Initiative ­– A website dedicated to making sure Arizonans have access to the resources they need as we work to get our state through the COVID-19 outbreak, including information on unemployment assistance, childcare assistance, healthcare, and more. https://arizonatogether.org/ 

Arizona Commerce Authority ­– Resources for small businesses and workers facing employment loss. www.azcommerce.com/covid-19/ 

Surprise COVID-19 Business & Workforce Resources ­– Visit the “For Job Seekers” tab for employment resources. https://www.surpriseaz.gov/3802/COVID-19-Business-Workforce-Resources 

For more information about COVID-19 in English or Spanish, dial 2-1-1.