COVID-19 Financial Relief Information for Individuals / Families

The COVID-19 pandemic has brought economic uncertainty to many individuals and families. In response, financial assistance policies have been activated at the national, state and city levels, as well as by business industries. This page lists various resources available to individuals and families.

For a list of Surprise housing resources, please head to If you are looking for rental and utility resources, please go to

Coronavirus Aid, Relief, and Economic Security (CARES) Act – The U.S. Treasury Department and the Internal Revenue Service announced March 30 that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some taxpayers who typically do not file returns will need to submit a simple tax return to receive the economic impact payment. Social Security beneficiaries who are not typically required to file tax returns will not need to file an abbreviated tax return to receive an Economic Impact Payment. View Details

Quick Facts Poster

UPDATE: The Treasury Department and the Internal Revenue Service launched a new web tool allowing quick registration for Economic Impact Payments for those who don’t normally file a tax return. Learn more…

Renters & Landlords – on July 17, Governor Ducey issued an executive order extending a previous Executive Order (issued on March 24), that postponed the enforcement of eviction action orders for tenants experiencing certain financial and medical hardships due to COVID-19. Tenants must take new action beginning on August 22, 2020 to delay eviction. The new order extends through October 31, 2020. He also announced the launch of a $5 million Foreclosure Prevention Program to provide financial assistance to individuals who rely on income from tenants to help them avoid foreclosure.

 Read the News Release | Read the Executive Order | Guidance for Landlords & Renters

Banking and Mortgages – On March 30, Governor Doug Ducey announced a cooperative agreement with the state’s banks to protect small businesses and families from eviction and foreclosure. Under the agreement, banks are suspending evictions and foreclosures for at least 60 days, with the potential to extend that period for the duration of the state’s emergency declaration. Additionally, many banks are working directly with consumers on payment deferrals for certain consumer loans. If you are struggling to make payments, you should contact your bank directly to discuss payment deferral plans. View Details

Eviction Services

  • Eviction prevention/rental assistance is available through the Arizona Department of Housing. View Details
  • The threat of eviction or being evicted is stressful. In Arizona, there are agencies and programs to help navigate the legal system and find financial assistance and support services. View Details

Utilities – Arizona Public Service (APS), Salt River Project (SRP), Tucson Electric Power (TEP) and six electric cooperatives have agreed to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity. View Details

Surprise & El Mirage families can seek utility bill assistance by calling the Surprise Resource Center HOPE line 623-222-4673 on Monday mornings at 8 a.m. Callers must leave a voicemail. If you cannot leave a voicemail, the limit of assistance for that week has been met.

Additionally, the City of Surprise is currently suspending City of Surprise water customer shutoffs through May 10. 

Internet Wireless & Wireline Internet Service – The FCC Chairman asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. So far, more than 550 companies and associations have signed the pledge, which states they will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and will open its Wi-Fi hotspots to any American who needs them. View Details

Many local internet providers have deals specific for the COVID-19 emergency and special offers for families with K-12 students. Those offers have been compiled by the Arizona Commerce Authority. View Details

  • COX Connect2Compete low-cost internet program
    Families with K-12 students in the home may qualify for the COX Connect2Compete program with FREE service through July 15, 2020 to new customers who apply by May 15, 2020 (regular COX Connect2Compete services rates of $9.95 per month apply thereafter). Cox has made temporary enhancements to this program in response to COVID-19. Visit to learn more and complete the online application to confirm your family’s eligibility.

Other Recommended Resources

Free and Almost-Free Health & Social Services – Maricopa County Public Health is helping county residents affected by the COVID-19 pandemic via its revamped website  Learn more...

Arizona Together Initiative ­– A website dedicated to making sure Arizonans have access to the resources they need as we work to get our state through the COVID-19 outbreak, including information on unemployment assistance, childcare assistance, healthcare, and more. 

Arizona Commerce Authority ­– Resources for small businesses and workers facing employment loss. 

Surprise COVID-19 Business & Workforce Resources ­– Visit the “For Job Seekers” tab for employment resources. 

For more information about COVID-19 in English or Spanish, dial 2-1-1.

If you need public assistance, email