Advanced Meter Infrastructure Replacement Project

To increase operational efficiency and the level of service provided to Surprise water customers, the city will be replacing approximately 16,000 residential, commercial and irrigation mechanical water meters with new automated meters. The impact to individual residences is minimal; however, water use will be shut off for approximately 15 minutes while the city’s contractor is performing the work.

Residents will not need to be at home while the meter replacement work is being performed; at no time will contractors need to enter your home.

Commercial customers will be contacted directly to schedule the meter installation during non-business hours or at an otherwise convenient time.

Residents will be notified via postcard mailers within 90 days of their meter installation date.

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Service Area 1_map

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Service Area 2_map

 Maps of Surprise water service area. Residents receiving a water bill from EPCOR or another water provider are NOT included in this project.

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Frequently Asked Questions

Does someone need to enter my home to install my meter? 
NoAll work can be completed without entering your home. The city’s contractor, Metering Services Inc. (MSI), will not ask or need to enter your premises.

How long will the installation take?
The installation usually takes about 15 minutes, however if the meter box setting requires any additional work the installation time would be extended accordingly.

What hours will installations occur?
Between the hours of 6:30 a.m. and 5:00 p.m. Monday through Friday. However; actual meter replacements that require shutting off water service, work will not begin prior to 8:00 a.m.

Metering Services Inc. Logo

How will I identify that the installer is an employee of Metering Services Inc. (MSI)? 
All Metering Services Inc. employees will carry MSI badges. Their vehicles will display the Metering Services Inc. logo.

Am I required to be at home during my meter replacement?
No. Prior to replacing your meter, the city's contractor will knock on the door to let you know that they will be installing the new meter. You do not have to be home for the replacement to occur.

Will I be charged for the installation? 

What do I have to do to prepare for the installation? 
No preparation is necessary.

How can I contact someone for more information? 
If you have any questions or concerns, please feel free to contact Surprise Customer Service at 623.222.1900.