Commendations & Complaints
YOUR Surprise Police Department is committed to maintaining the highest standards of integrity, professionalism, and accountability. As a part of our continued partnership with our community, we welcome feedback from residents to both recognize exceptional service and to help identify and resolve public safety concerns.
Submitting a Commendation or Complaint
We always appreciate hearing from the community. There are several ways to submit a commendation or complaint to Surprise Police.
Submitting a Commendation or Complaint?
Both commendations or complaints may be submitted through any of the following methods:
- Call our Professional Standards Unit at 623-222-4400 and leave a detailed message.
- Complete an electronic submittal form
- E-mail the professional standards unit at PD_PSU@Surpriseaz.gov.
PLEASE NOTE: Providing your name and/or contact information is completely optional. Providing this information, however, is appreciated as it allows us to more fully investigate the complaint and provide you with updates
We value the trust placed in us by our community. We thoroughly investigate every complaint we receive against any of our officers or staff. All investigations are thorough, objective, and conducted in accordance with local, state, and federal laws/regulations/policies.
How are Complaints Handled?
All complaints are initially reviewed by The Professional Standards Unit. Our Professional Standards Unit (PSU) is a critical component to us maintaining the extraordinary quality service that you have come to expect from YOUR Police Department. The PSU maintains control over all administrative inquiries and investigations brought into the Department through the complaint process. After the initial review, complaints are assigned to an investigator.
The investigator reviews all the available facts, circumstances, and evidence. This may include interviewing witnesses, reviewing body camera footage, and evaluating any other evidence.
Once the investigation is completed it is reviewed through the chain of command. Ultimately the Assistant Chief or Chief of Police will review the case to ensure the findings are appropriate and to determine the appropriate corrective action, if warranted.
Findings of the Investigation
The final outcome of the investigation will fall into one of the following categories:
- Exonerated – Conduct was proper or within department policy
- Unfounded – The allegation was found to be false
- Not Sustained (Unresolved) – There is insufficient evidence to prove or disprove the allegation
- Sustained – The allegation is supported by sufficient evidence to justify a reasonable conclusion of guilt
At the completion of the investigation, the complainant will receive notice of the outcome. In most cases the investigations are completed within 90 to 180 calendar days. However, due to the complexity of some cases, it may take an extended period of time to reach a conclusion. The assigned investigator should be in contact with you throughout the process, but if at any point during an investigation you have a question, please feel free to contact us.