Treat and Refer is defined as a healthcare event with an individual that has called 9-1-1, but whose illness or injury does not require ambulance transport to an emergency room based on the clinical information available at that time. Treat and Refer service involves an appropriate clinical and/or social evaluation, a treatment/referral plan for accessing social, behavioral, and/or healthcare services that address the patient’s immediate needs. Treat and refer also includes an attempt to follow-up with the patient to ascertain adherence with the treatment plan, and assess customer satisfaction with the treat and refer visit. The purpose of the treat and refer program is to provide patient safety and quality of care by matching treatment, transport, and care destination options to the needs of the patient.
The Surprise Fire-Medical Department Emergency Medical Division is always available for any questions or comments. So please, contact the Emergency Medical Division at 623.222.5005 or email us at firstname.lastname@example.org.