When to call 911
In an emergency, call 911 immediately from any wireless or landline phone.
An emergency is any situation that requires immediate assistance from the police or fire department. Examples include:
- A fire
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing
Automatic Vehicle Location
The CAD "Computer Aided Dispatch" knows where every piece of equipment is at all times due to global positioning technology. This is commonly referred to as “AVL” or Automatic Vehicle Location. This technology not only selects the closest most appropriate unit to dispatch, it is also a tool used by the Incident Taker. A caller will be reassured with information such as the precise location of the unit that is responding to their call. The CAD system knows what to dispatch based on response requirements for each call type in the system. We call these call types “nature codes”. When we have an emergency that involves someone having a heart attack this nature code has a pre-set response requirement and units are selected based on that criterion.