Valley Metro Service Information

This page has information on how to get in touch with representatives regarding the city of Surprise Senior Bus or Valley Metro Paratransit and RideChoice.

Senior Center Bus

Customer Service Phone:
623.222.2257
Mailing Address:
15832 N Hollyhock Street
Surprise, AZ 85378
Customer Service Hours:
Weekdays: 8 a.m. - 5 p.m.
Closed city holidays

Valley Metro Paratransit & RideChoice

Customer Service Phone:
602.253.5000
TTY: 602.251.2039
Email: csr@valleymetro.org
Website: www.valleymetro.org
Mailing Address:
Attn: Customer Service,
Valley Metro/RPTA
Phoenix, AZ 85034
Customer Service Hours:
Weekdays: 6 a.m. - 8 p.m.
Saturdays: 7 a.m. - 5 p.m.
Sundays & Designated Holidays: 8 a.m. - 5 p.m.
Closed: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


Title VI – Notification to the Public 

The City of Surprise operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. For more information on the City of Surprise or Valley Metro's obligations under Title VI, and the procedures to file a complaint, contact William Oster, the City of Surprise Title VI Coordinator at 623-222-3531, (TTY 623-222-1002); email risk.management@surpriseaz.gov; or visit our administrative office at 16000 N. Civic Center  Drive, Surprise  AZ 85374. For more information, visit http://www.surpriseaz.gov/index.aspx?NID=2891.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Valley Metro Customer Service, (602) 253-5000 (TTY: (602) 251-2039, ValleyMetro.org, Via e-mail at csr@valleymetro.org or by mailing the complaint to Valley Metro Customer Service, 4600 E. Washington Street, Suite 101, Phoenix, AZ 85304.

A complainant may also file a complaint directly with the Federal Transit Administration (FTA) by filing a complaint with the Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

If information is needed in another language, contact 1-800-752-6096. Para información
en Español llame: 1-800-752-6096.


Ciudad de Surprise o Valley Metro (y sus subcontratistas, si cualquiera) asegura complir con el Título VI de la Ley de los Derechos Civiles de 1964. El nivel y la calidad de servicios de transporte serán provehidos sin consideración a su raza, color, o pais de origen. Para obtener más información sobre las obligaciones de la Ciudad de Surprise o Valley Metro's programa de derechos civiles contacte William Oster Ciudad de Surprise Title VI Coordinator 623-222-3531, (TTY 623-222-1002); email risk.management@surpriseaz.gov; o visite nuestra oficina administrativa en 16000  N.  Civic   Center  Drive,  Surprise   AZ  85374. Para obtener más información, visite http://www.surpriseaz.gov/index.aspx?NID=2891.

Cualquier persona que considere que se han violado sus derechos puede presentar una queja dirigida a Valley Metro Customer Service, (602) 253-5000 (TTY: {602) 251-2039, ValleyMetro.org, por correo electronico a csr@valleymetro.org o puede enviar la queja por correo postal dirigido a Valley Metro Customer Service, 4600 E. Washington Street, Suite 101, Phoenix, AZ 85304.

El puede presentar una queja directamente con Federal Transit Administration (FTA) mediante la presentación de una queja directamente con FTA: ATTN Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

Title VI Program Downloads