Surprise is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1B.
Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Surprise’s transit services contractor, Valley Metro Customer Service Care center. All complaints received through Customer Service Care are documented and assigned to the appropriate transit staff and subrecipient for investigation in accordance with federal standards (28 CFR, Part 35 and FTA Circular 4702.1B). After the complaint is processed, a response (if requested) is sent to the customer filing the complaint and appropriate corrective action is taken.
For more information on the city of Surprise’s civil rights program and the procedures to file a complaint or to get if information in another language, customers are encouraged to contact Valley Metro Customer Service office at the number or address above. In addition, customers can obtain information about various transit services by using the automated phone system 24 hours a day, 365 days a year.