Water FAQs


If you do not see your answer below, please contact us
water@surpriseaz.com or 623-222-7000
  1. Who is my water provider?
  2. How do I start / stop my water service?
  3. Who do I call to get my water meter installed?
  4. Who do I call if I think my water meter is reading incorrectly?
  5. Is all water in the City of Surprise chlorinated?
  6. Why does my water taste or smell like chlorine?
  7. Water Conservation Information
  8. Who is my sewer provider?
  9. What do I do if sewage is backing up into my house?
  10. How large is the city’s water system?
  11. Where does our water come from?
  12. Where are the Special Planning Areas (SPA) in Surprise?
  13. How does the "CAGRD" ensure future water supply?
  14. If my home is in the CAGRD, how does it work?
  15. What is McMicken Dam?
  1. What are the regulations that govern the water resources for Surprise?
  2. What is reclaimed water?
  3. What are the benefits and advantages of reclaimed water?
  4. What shouldn’t reclaimed water be used for?
  5. What class of reclaimed water does Surprise produce and what can it be used for?
  6. Where does Surprise's reclaimed water go?
  7. Is reclaimed water safe?
  8. Does reclaimed water have an odor or does it stain?
  9. What do I need to become an approved/permitted Backflow Tester within the city of Surprise?
  10. Why do I need two test gauges?
  11. Will the Backflow Tester be able to tell the difference between the reclaimed water devices and the potable water devices?
  12. Where or to whom do we send the backflow test reports?
  13. Do I need to renew my backflow documentation?
  14. If I have any further questions about the Backflow Program, whom can I contact?
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