All streetlight outage service requests can be made by calling the City's service request 222-CARE system or through the 222-CAREonline service request under Public Works- Engineering.
Be prepared to report the pole number. The number is located on the pole, about six feet off the ground and is usually six digits or more.
You can also report a streetlight outage by visiting the APS Outage Center.
The Surprise Public Works Department provides sand and bags free of charge to Surprise residents in the event of flooding.
The sand and bags will be located at the following locations (view map below), following a major rain event, in which flooding may occur:
3 Star Park, 15825 N. Jerry Street (South Side Parking Area off of Jerry Street)
Ashton Ranch Water Supply Facility, 15151 W. Greenway Road
Bell Road Lake (south side), 15105 W. Bell Road
Fire Station 302 recycle bin site, 18600 Reems Road
Old City Hall recycle bin site, 12425 W. Bell Road
Water Well site, 16849 W. Jomax Road
Westgate city facility, 13430 W. Westgate Drive
NOTE: Residents are asked to bring their own shovel to fill the bags. Anyone needing assistance should call Public Works at 623.222.6000.
Designated Public Works crews will be on call 24 hours a day during the monsoon and after any major storm events to check for an remove downed trees and debris, clear clogged storm drains and to assist residents in flooded areas.