The Operations Division is “Always There, Always Ready” to serve the emergent needs of this growing community with response to Fire, Rescue, Emergency Medical, Hazardous Materials, and other emergency calls for service.
The Division also insures compliance with Fire Codes and assists the Community Service Division in public education outreach efforts and in responding to the needs of residents who feel they have no one else to turn to.
The Division consists of an Administrative staff that includes one Assistant Chief, a Training Division Chief, a Drill Officer, and one EMS Medical Officer. The Department operates a three platoon shift assignment out of seven strategically located Fire Houses with 3 Battalion Chiefs, 3 Battalion Safety Officers (Captains), 21 Captains, 24 Engineers, and 53 Firefighters.
The Surprise Fire Department, along with 24 other valley cities, is dispatched through the Phoenix Regional Automatic Aid Dispatch System, a seamless emergency response tool which has the closest unit respond to an emergency regardless of the jurisdiction. This system features integrated technology that includes mobile computer terminals and automatic vehicle locators on every emergency apparatus. And all participants follow regional standardized operating and training procedures.