Northwest Valley Dial-A-Ride

NOTE: Valley Metro is finalizing details on a new service model that will provide Dial-a-Ride passengers valley-wide with standardized regional fares and more service options. The city will share information about changes to the program as they become available.
Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info

NW Dial-A-Ride Map

Dial a ride service area map
Regional ADA Para-Transit Service
operated by Northwest Valley Dial-A-Ride
ADA Regional Riders Guide

Regional ADA Map

Dial-A-Ride Regional Map

Northwest Valley Dial-A-Ride service provided by Valley Metro

image1.jpgDial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients. Surprise has a daily cap for trips, and trips may not be reserved if cap limit is full for that day.

Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability.

Hours of Operation:
Seven days a week, 365 Days a Year.
5:00 a.m. to 8:00 p.m.

How to Make an Appointment for Local and Northwest Service:
  • Call 602.266.8723 between the hours of 6:00 a.m. and 7:30 p.m.
How to make an appointment for Regional ADA Service
  • Call 602.716.2200 between the hours of 6:00 a.m. and 7:30 p.m.
Be prepared to give the reservation agent the following information:
  • Your name, address and phone number.
  • Reason for your trip.
  • Desired pick-up time and complete location address.
  • Your desired time to return from your destination.
  • How many passengers will be traveling and any special needs.
  • If traveling regionally ADA Certification number.
Customer Service:
Have a question, comment or concern? Click here for customer service contact information.

Transportation Fees

Within Surprise:
$2.00 per person per ride
Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage,
​& the medical offices near Boswell Hospital
$2.50 per person per ride
Effective Oct. 1

Regional ADA Service
$4.00 per person per ride
Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult.

What Services Does Surprise Dial-A-Ride Provide?

Northwest Valley Dial-A-Ride provides two types of service:
ADA and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public: The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:
  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)
  • Senior citizens age 65 and over (Non ADA Certified)
  • and the general public.
You may be asked for identification to establish your eligibility to use Dial-A-Ride services.

How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.