Northwest Valley Dial-A-Ride

NOTE: Valley Metro is finalizing details on new service models that will provide current Dial-a-Ride passengers valley-wide with standardized regional fares and more service options. The new service models will go into effect on July 1, 2017. View the April 18 Council presentation that provides an overview of the new public transit options. Read the ADA Paratransit Frequently Asked Questions to learn more about the new Paratransit service.
Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info

NW Dial-A-Ride Map

Dial a ride service area map
Regional ADA Para-Transit Service
operated by Northwest Valley Dial-A-Ride
ADA Regional Riders Guide

Regional ADA Map

Dial-A-Ride Regional Map

Northwest Valley Dial-A-Ride service provided by Valley Metro

image1.jpgDial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients. Surprise has a daily cap for trips, and trips may not be reserved if cap limit is full for that day.

Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability.

Hours of Operation:
Seven days a week, 365 Days a Year.
5:00 a.m. to 8:00 p.m.

How to Make an Appointment for Local and Northwest Service:
  • Call 602.266.8723 between the hours of 6:00 a.m. and 7:30 p.m.
How to make an appointment for Regional ADA Service
  • Call 602.716.2200 between the hours of 6:00 a.m. and 7:30 p.m.
Be prepared to give the reservation agent the following information:
  • Your name, address and phone number.
  • Reason for your trip.
  • Desired pick-up time and complete location address.
  • Your desired time to return from your destination.
  • How many passengers will be traveling and any special needs.
  • If traveling regionally ADA Certification number.
Customer Service:
Have a question, comment or concern? Click here for customer service contact information.

Transportation Fees

Within Surprise:
$2.00 per person per ride
Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage,
​& the medical offices near Boswell Hospital
$2.50 per person per ride
Effective Oct. 1

Regional ADA Service
$4.00 per person per ride
Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult.

What Services Does Surprise Dial-A-Ride Provide?

Northwest Valley Dial-A-Ride provides two types of service:
ADA and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public: The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:
  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)
  • Senior citizens age 65 and over (Non ADA Certified)
  • and the general public.
You may be asked for identification to establish your eligibility to use Dial-A-Ride services.

How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.