City of Surprise Public Transit
Valley Metro provides two transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors, veterans and income-qualified City of Surprise residents, delivering a standardized regional system for riders valley-wide. Qualified City of Surprise residents may be eligible for transportation at a discounted rate. For more information on qualified trips, please call Valley Metro at 602.716.2100.
Certified Americans with Disabilities Act (ADA) riders and individuals over 65 who reside in Surprise automatically qualify for Valley Metro Paratransit.
Residents who would like to become certified under the ADA can complete the ADA Eligibility application or call Valley Metro at 602.716.2100.
The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.
Persons age 65 and over (non-ADA certified).
The City of Surprise has elected to make these transportation services available to income-qualified general public under very specific income qualifications and to veterans with proof of eligibility.
If you are a veteran or meet the basic eligibility requirements noted below, please fill out the Income Qualification Eligibility Application for program consideration. Submit your completed application to the Human Service and Community Vitality department, Neighborhood Services division by email at email@example.com or in person or by mail to Surprise City Hall, 16000 N. Civic Center Plz., ATTN: Neighborhood Services – Transportation Program.
For more information regarding veteran or income-qualified options, call the City’s Human Service & Community Vitality Department Neighborhood Services Division at 623.222.1550.
The following are acceptable forms of documentation:
- DD Form 214
- NGB Form 22
- Veteran’s Identification Card (VIC)
- Next Generation Uniformed Services Identification Card (USID)
- Veteran Health ID Card (VHIC)
Income-Qualified General Public:
Basic eligibility for low-income option:
- City of Surprise Resident
- 18 years and older by date of application
- Meet income qualifications – see chart below
View the full program information here: Income Qualified RideChoice Program Information
|1 Person||2 Person||3 Person||4 Person||5 Person||6 Person||7 Person||8 Person|
||Recommended Transportation Option:|
|Short trips less than 7 miles
|Longer infrequent trips||RideChoice - 400 mile option
|Senior Center Visitor
|Longer trips greater than 7 miles generally outside of Surprise for medical appointments or work
||Valley Metro Paratransit
|ADA Certified; Medical appointments and work in Maricopa County within 3/4 mile of bus service
||Valley Metro Paratransit
Valley Metro Paratransit
A paratransit transportation option that provides riders who need trips greater than 7 miles with multiple dedicated vehicles options up to and including AAA cab.
Seniors and certified ADA riders are able to book local trips longer than 7 miles outside of Surprise for medical appointments and work
ADA certified riders are able to book medical and work trips anywhere within Maricopa County up to ¾ miles of bus service. View the Regional ADA Map
- Operational Hours: Daily, 5:00 a.m. to 10:00 p.m.
- Reservation Hours: Daily, 6:00 a.m. to 7:30 p.m.
Note: 1-14 day booking capability. It is highly recommended that you make reservations well in advance, up to fourteen days, to assure your needs can be met. Reservation schedules are filled quickly and appointments are on a first come, first served basis. Same day service is not available.
- Fare: $4 per one way trip
Schedule your ride: 602.716.2200 (TTY 602.716.2118)
RideChoice Taxi Service
This transportation option is for qualified seniors and people with disabilities. It provides riders who need local trips with multiple service providers and the ability to book and receive service available 24 hours per day, 365 days per year.
Passengers needing wheelchair-accessible service should schedule trips at least 24 hours in advance to ensure availability.
The RideChoice program offers transportation options that include wheelchair-accessible vehicle providers and the popular rideshare service Uber. Here are the details of the program:
Get Started: To check for eligibility and for assistance with filling out an application, call the HSCV Department – Neighborhood Services Division at 623.222.1550. The application is available at valleymetro.org/ridechoice. For more information, you can also check out the Valley Metro RideChoice Surprise Service Guide.
Booking: Once registered, please call 602.716.2111 to request a trip, change or cancel a trip or check on a requested trip.
Fare: $3 for each trip (up to eight-miles long.) $2 for each additional mile.
Payment: Simply provide a credit card, debit card or check routing number when you book your trip, and you are all set. There is no need to carry cash or a credit card when you travel.
Trip Allowance: Riders are capped to 20 trips per month. Riders using RideChoice to get to work, school or medical appointments, are allowed 50 trips per month.
Hours: Operational Hours: 24 hours per day, 365 days per year / Reservation Hours: 24 hours per day, 365 days per year.
Title VI - Notification to the Public