City of Surprise Public Transit

COVID-19 Update: Valley Metro RideChoice partner Uber is currently requiring all passengers to wear a face covering while they are in the vehicle.

Valley Metro provides two transportation service models to better serve certified Americans with Disabilities Act (ADA) riders, seniors, veterans and income-qualified City of Surprise residents, delivering a standardized regional system for riders valley-wide. Qualified City of Surprise residents may be eligible for transportation at a discounted rate. For more information on qualified trips, please call Valley Metro at 602.716.2100.

Program Enrollment

  1. ADA Certified or Senior Citizen
  2. Veterans or Income-Qualified

Certified Americans with Disabilities Act (ADA) riders and individuals over 65 who reside in Surprise automatically qualify for Valley Metro Paratransit. 

Residents who would like to become certified under the ADA can complete the ADA Eligibility application or call Valley Metro at 602.716.2100.

Qualified Individuals


The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Valley Metro Paratransit service provides shared-ride public transportation since there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in the valley-wide ADA system.

Senior Citizens:

Persons age 65 and over (non-ADA certified).

Service Model Quick Guide

Trip Need:
Recommended Transportation Option:
Short trips less than 7 miles
Longer infrequent trips RideChoice - 400 mile option
Senior Center Visitor
Longer trips greater than 7 miles generally outside of Surprise for medical appointments or work
Valley Metro Paratransit
ADA Certified; Medical appointments and work in Maricopa County within 3/4 mile of bus service
Valley Metro Paratransit

Service Models

  1. Valley Metro Paratransit
  2. RideChoice Taxi Service

Valley Metro Paratransit

A paratransit transportation option that provides riders who need trips greater than 7 miles with multiple dedicated vehicles options up to and including AAA cab.

Seniors and certified ADA riders are able to book local trips longer than 7 miles outside of Surprise for medical appointments and work

ADA certified riders are able to book medical and work trips anywhere within Maricopa County up to ¾ miles of bus service. View the Regional ADA Map

  • Operational Hours: Daily, 5:00 a.m. to 10:00 p.m.
  • Reservation Hours: Daily, 6:00 a.m. to 7:30 p.m.
     Note: 1-14 day booking capability. It is highly recommended that you make reservations well in advance, up to fourteen days, to assure your needs can be met. Reservation schedules are filled quickly and appointments are on a first come, first served basis. Same day service is not available.
  • Fare: $4 per one way trip

Schedule your ride: 602.716.2200 (TTY 602.716.2118)

ADA Regional Riders Guide

Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult. *Life-Sustaining Medical Trips are trips to dialysis and chemotherapy treatment are available for a subscription service. Please inquire with Valley Metro for establishing a subscription.

Title VI - Notification to the Public