Employee Assistance Program (EAP)

Your Employee Assistance Program (EAP) provides a wide range of services for all types of personal matters. The City’s EAP provider is Deer Oaks EAP Services.

Call toll free 1-888-993-7650 or Visit  www.deeroakseap.com

Login and password : surpriseaz

iConnectYou : Your EAP on the go
Deer Oaks Fact Sheet


Employee Assistance Program (EAP) Services is for all fulltime employees and dependents of City of Surprise.  The EAP benefit covers up to 8 confidential short-term counseling visits and is at no cost to employees and their families. City of Surprise has pre-paid for this benefit for all full time employees and their dependents.

The EAP benefit is not only free to all employees and their dependents, but it is also confidential. Deer Oaks EAP has considerable expertise and clinical knowledge possessed by its clinicians nationwide. Deer Oaks clinicians are well versed in helping clients of all ages.

The EAP can assist with many different types of problems. Among these are stress, depression, anxiety, workplace difficulties, marital problems, family or parenting conflicts, grief, violence and unhealthy lifestyles. The EAP can also provide additional assistance with, and tools & referrals for:

  • Childcare and Eldercare Resources with Referrals
  • Financial and Legal issues
  • Free Interactive online simple will (NOLO)
  • Free Credit Report and Monitoring-Credit Karma
  • Retiree Assistance
  • Reimbursed Cab Ride

For additional information or a referral to a provider located nearest you please call EAP toll-free at 1-888-993-7650. Online tools are available at: www.deeroakseap.com login & password surpriseaz

City of Surprise is committed to the health and well-being of its employees and their family members and encourages the utilization of this important benefit.