Employee Assistance Program (EAP)

Click here to access the Employee Assistance Program (EAP) services at KEPRO.
Company Code: Surprise

Phone Number: 800-327-2384

Your Employee Assistance Program (EAP) provides a wide range of services for all types of personal matters.

What does the EAP provide?

The EAP is available 24 hours/day, seven days /week and provided by KEPRO. The City of Surprise benefit includes up to 8 confidential face-to-face sessions with a licensed, professional EAP counselor in accordance with state and federal laws.

These sessions are confidential, and there is no co-pay.

Summary of Services addressed and resolved by the EAP are:  

  • Counseling Services
  • Family/relationship matters
  • Parenting difficulties
  • Bereavement
  • Alcohol and substance use
  • Work-related concerns
  • Family Caregiving Services
  • Legal Services
  • Financial Services
  • Convenience Services
  • Online Tools and Information
Who can use EAP?

Employees, their spouses and dependent children have access to the Employee Assistance Program 24 hours a day, 7 days a week. If you should need ongoing assistance beyond the EAP, the counselor will work with you to identify the most appropriate provider or community resources.