Important Message for American Water Customers Enrolled in Auto Pay:
This message only pertains to Customers that were previously enrolled in automatic payments and their December payments were not automatically deducted from their checking accounts before December 15, 2014.
If you have re-enrolled in automatic payments through our new website and have not made other arrangements to pay your bill due in December, that amount will be deducted with your next bill. On your next billing statement you will see the December amount due as a prior balance, and the full balance due on your account will be deducted from your checking account on the due date of your next bill.
Please contact American Water with any questions by calling 1-888-300-3569 or emailing email@example.com.