City of Surprise Accessibility Statement

 You Have A Right To Accessible Programs, Services and Activities

The City of Surprise is committed to providing accessible services to all citizens. This commitment is consistent with the Americans with Disabilities Act of 1990 (ADA), a federal civil rights law that protects qualified persons with disabilities from discrimination. Under the law, the City of Surprise must ensure that its programs, services and activities are readily accessible and usable by qualified persons with disabilities. As a public entity, the city will reasonably modify its policies, practices and procedures to ensure the full participation of everyone.

Who can request a reasonable accommodation?
A reasonable accommodation may be requested by any qualified person with a disability.

A person with a disability is a person who has a physical or mental impairment that substantially limits one or more of the major life activities of the person.

• A physical or mental impairment may include, but is not limited to, such conditions as visual, speech and hearing impairments; cerebral palsy; cancer; epilepsy; heart disease; muscular dystrophy; multiple sclerosis; diabetes; HIV; cosmetic disfigurement; tuberculosis; mental retardation; organic brain syndrome; emotional or mental illness; and specific learning disabilities.

• Major life activities include functions such as caring for one's self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.

How do I request a reasonable accommodation to participate in a city program, service or activity?

• Make your request known as soon as possible. Notify city staff of the desired accommodation.  
• Actively engage in discussion on what solution will allow you to participate in the program, service or activity.
• Work with city staff to identify the accommodation(s) that best fit your needs and which logistically the city is able to reasonably provide.
• Coordinate with staff to ensure that the accommodation arrangements are possible and can be met in a timely fashion.

Examples of some reasonable accommodations and services the city provides include:

• Documents in alternate formats such as Braille, large print, computer diskette and audio tape.
• Qualified sign language and oral interpreters at city meetings/functions, public events, interviews, etc.
• Captioning services of city-produced television programs and training videotapes.
• Accessible meeting facilities.
• Availability of city text telephones (TTY's) or relay services that allow direct contact with staff on requests/questions.

What should I do if I suspect my reasonable accommodation request is being denied or ignored or I want to file a complaint?

• Contact the City of Surprise at 623-222-2257 (voice), 623.222.2003 (TTY) or at

Where can I get more information?
Joe Gladieux
City of Surprise
15960 N. Bullard Ave.
Surprise, AZ 85374

623-222-2257 (Voice)
623.222.2003 (TTY)
623-222-2001 (Fax)

Americans with Disabilities Act Regulations

The following links will take you to sites over which the City of Surprise has no control. The city assumes no responsibility for the content of the material contained at those sites or for the accuracy of any information that is found there. The contents of any site or link not maintained by the city does not necessarily reflect the opinions, standards or policies of the City of Surprise, its officials, agents or employees.

Arizona Attorney General’s Office Civil Rights Complaint Form


EEOC home page
Scroll down to access disability information

Code of Federal Regulations database
Search database for ADA regulations

Department of Justice
Use the search function to access many ADA documents

Department of Justice, Title II, state and local governments

Department of Justice ADA Checklist, Title III (non-city facilities)

Department of Transportation
Use the search function for ADA-related documents

Federal Transit Administration
Search the site for ADA-related documents

Federal Access Board (ATBCB)
Search the site for ADA-related documents