Dial A Ride
Dial A Ride

Welcome to Surprise Dial-A-Ride!


Valley Metro
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Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info

Title VI Notification to the Public 

  Dial-a-Ride News


City increases Dial-A-Ride daily trip cap, expands service hours

The City of Surprise will temporarily increase the number of daily Dial-A-Ride trips and expand service hours beginning January 2, 2015.

The daily cap for weekday trips will increase from 135 to 140 one-way trips. Saturday service will increase from 20 to 30 one-way trips per day.

The expanded services will run through June 30, 2015.

Additionally, service hours are being extended for all service days. The new service hours will be Monday – Saturday 5 a.m. to 8 p.m.

As a reminder, Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability. To make an appointment for Dial-A-Ride service, please call 602.266.8723.

All Dial-A-Ride service requirements remain the same.


Northwest Valley Dial-A-Ride service provided by Valley Metro
Appointments should be booked through Northwest Valley Dial-A-Ride by calling 602.266.8723.

Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.

Hours of Operation:

Monday - Saturday5 a.m. - 8 p.m.
No Service on Federal Holidays


How to Make an Appointment:

Call 602.266.8723 on the following days/times:

Monday - Saturday
6:00 am - 7:30 pm

Be prepared to give the dispatcher the following information:

• Your name, address and phone number
• Reason for your trip
• Desired pick-up time and complete location address
• Your desired time to return from your destination
• How many passengers will be traveling and any special needs

Customer Service:

Have a question, comment or concern? Click here for customer service contact information.
Transportation Fees

Within Surprise:

$1.00 per person per ride

Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage and the medical offices near Boswell Hospital

$1.25 per person per ride

To the Valley Metro bus stop at 111th and Grand

$1.25 per person per ride

Valley Metro All Day Passes are available when boarding the bus or when purchased at a local retail outlet.

The fee covers the fares for Surprise Dial-a-Ride and the Valley Metro buses.

Please Note: Exact fare is required, drivers cannot make change
Children under 16 must be accompanied by an adult

What Services Does Surprise Dial-A-Ride Provide?

Northwest Valley Dial-A-Ride provides two types of service:
ADA, and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time.  Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public:
The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:

  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)

  • Other persons with disabilities

  • Senior citizens age 65 and over

  • and the general public.

You may be asked for identification to establish your eligibility to use Dial-A-Ride services.

How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.

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Defining Vibrant, Southwest Living
16000 N. Civic Center Plaza   Surprise, AZ 85374   City Hall Hours: Monday - Friday; 8am - 5pm
Phone: 623.222.1000  |  TTY: 623.222.1002  |  Phone Directory
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