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Welcome to Surprise Dial-A-Ride!

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Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
602.266.8723
Customer Service Contact Info

Title VI Notification to the Public 

  Dial-a-Ride News

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NEW! Saturday service available effective July 1st

Dial-A-Ride is now offering Saturday service with a daily cap of 20 trips. Also effective July 1, Monday through Friday service received a cap increase and can operate up to 135 trips per day. As a reminder, Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Short notice booking (within 24 hours of trip) is available to all other customers based on trip availability.
 

Northwest Valley Dial-A-Ride service provided by Valley Metro
 
Appointments should be booked through Northwest Valley Dial-A-Ride by calling 602.266.8723.

Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.

Hours of Operation:

Monday - Saturday, 7 a.m. - 5 p.m.
No Service on Federal Holidays

 

How to Make an Appointment:

Call 602.266.8723 on the following days/times:

Monday - Saturday
6:00 am - 7:30 pm

Be prepared to give the dispatcher the following information:

• Your name, address and phone number
• Reason for your trip
• Desired pick-up time and complete location address
• Your desired time to return from your destination
• How many passengers will be traveling and any special needs

Customer Service:

Have a question, comment or concern? Click here for customer service contact information.
Transportation Fees

Within Surprise:

$1.00 per person per ride

Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage and the medical offices near Boswell Hospital

$1.25 per person per ride

To the Valley Metro bus stop at 111th and Grand

$1.25 per person per ride

Valley Metro All Day Passes are available when boarding the bus or when purchased at a local retail outlet.

The fee covers the fares for Surprise Dial-a-Ride and the Valley Metro buses.

Please Note: Exact fare is required, drivers cannot make change
Children under 16 must be accompanied by an adult

What Services Does Surprise Dial-A-Ride Provide?

Northwest Valley Dial-A-Ride provides two types of service:
ADA, and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time.  Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public:
The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:

  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)

  • Other persons with disabilities

  • Senior citizens age 65 and over

  • and the general public.

You may be asked for identification to establish your eligibility to use Dial-A-Ride services.

How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.

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Defining Vibrant, Southwest Living
16000 N. Civic Center Plaza   Surprise, AZ 85374   City Hall Hours: Monday - Friday; 8am - 5pm
Phone: 623.222.1000  |  TTY: 623.222.1002  |  Phone Directory
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