What are your hours of operation?

Dial-A-Ride services are available Monday through Friday from 7 a.m. to 5 p.m.
(not including Federal and State holidays)

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What areas do you cover?

Residents of the City of Surprise may travel anywhere within the City and to the surrounding communities of Sun City, Sun City West, El Mirage, Youngtown, the Valley Metro transfer point at 111th Avenue and Grand, and to the medical facilities at 94th Avenue and Thunderbird.

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How much does it cost to ride Dial-A-Ride?

$1.00 – each way per person within the Surprise city limits
$1.25 – each way per person outside the city limits
$1.25 – to the Valley Metro bus stop at 111th Avenue and Grand
WE ONLY ACCEPT CORRECT CHANGE!  OUR DRIVERS CANNOT MAKE CHANGE.

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How do I sign up for this service?

Simply call our dispatch line, 623.222.1622, between the hours of 8:30 a.m. and 4:00 p.m.  One of our trained staff members will return your call in the order in which it was received and will be glad to assist you.         

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How do I book a trip?

Again, our reservation hours are from 8:30 a. m. to 4:00 p.m.  Simply call our dispatch line, 623.222.1622 between the hours of 8:30 a.m. and 4:00 p.m.  One of our trained staff members will return your call in the order in which it was received.  Please leave a message with your name, phone number, your pick-up location, your destination and the desired times of travel. 

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What if I use a wheelchair?  Can I ride?

Certainly you may ride!  Our vehicles are wheelchair accessible and our drivers are carefully trained in wheelchair securement procedures to ensure a safe trip.

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If I change my mind and decide not to ride on a particular day, what should I do?    

Failing to call and cancel a trip costs the City thousands of dollars each year and it inconveniences other passengers.  We ask that cancellations are made at least two hours in advance or sooner. Incidents involving passengers who fail to cancel or are not present at a scheduled pickup time are called No Shows.  Dial-A-Ride has a link on the Transit website that outlines the No Show policy.

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Why do I need to apply for ADA service if I already use Dial-A-Ride?

You do not need to apply for ADA service to use Dial-A-Ride. If you currently use Dial-A-Ride; you can continue to do so regardless of your ADA status.  However, as the City of Surprise continues to grow, so does our Dial-A-Ride service.  Under the Americans with Disabilities Act of 1990, ADA-certified residents receive a higher priority when booking trips.  In the future, they will also have the capability of traveling within the Valley Metro Paratransit system seamlessly, paying just one fare.

The City of Surprise is entitled to Federal grant money, when service is provided to an ADA certified patron.  These funds help in keeping the Dial-A-Ride fare at a lower rate.

       To apply for ADA certification, simply call (602) 534-3157, or TTY
       at (602) 534-3159.

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