City of Surprise Water Services
City of Surprise Water Services
Water Resource Management
The Water Resource Management Department includes management of water and wastewater utilities, water-related capital improvement projects, as well as oversight of the Environmental Division focused on regulatory compliance and planning for our water future.


Changes to American Water billing:

The City of Surprise has heard from many customers regarding billing-payment changes through our water, wastewater and sanitations services billing provider American Water Enterprises. Challenges have occurred with the company's billing software conversion for those enrolled in auto-pay.

We want to ensure our customers that there will be no shutoffs of any water, wastewater, or sanitation services as a result of the complications associated with the software transfer.

We will not charge any fees as a result of this as well of late fees or otherwise. We are definitely appreciative of the input we have received from our residents as they encounter a variety of different problems and we request patience as we work through this with our vendor.

For specific questions, please contact American Water at 1-888-300-3569, Monday - Friday, 6 a.m. - 10 p.m. and Saturday 8 a.m. - 4 p.m. or by visiting

Should you experience long wait times or do not have a resolution to your issues, please contact the Surprise Finance Department at 623-222-1800, Monday - Friday, 8 a.m. - 5 p.m.

If you have a City of Surprise Water Quality question or concern, please call 623.222.6000.


Way to Go! Save H20!Mobile Apps for Environmental Awareness & Education
There are a number of great mobile apps for the environmentally conscious. Search your smartphone or tablet’s app store using the following keywords: water, stormwater, environment(al), Environmental Working Group, and EPA to find apps that may interest you.
Looking to Pay Your Water Bill Online?

Click here and type your address into “My Surprise Address.” By doing this, you will get information about your water services provider and a link to pay online. It will also provide information on your city council representative and your trash pick-up day.

How Do I ?

» Start or stop water service
» Read my water meter
» Locate utilities on my property
» Submit a service request
» More FAQs

Useful Links

» City of Surprise Water & Sewer Rates
» Drinking Water Quality Report
» Arsenic Information
» Water Services Standards & Applications
» Reclaimed Water
» Resources for HOAs
» Water Master Plans
» Construction Water Guidelines / Application


Explore the Environmental Protection Agency's Video Collection

Recently Showcased Videos

After the Storm: Co-Produced by the U.S. EPA and The Weather Channel

The show highlights three case studies—Santa Monica Bay, the Mississippi River Basin/Gulf of Mexico, and New York City—where polluted runoff threatens watersheds highly valued for recreation, commercial fisheries and navigation, and drinking water. Key scientists and water quality experts, and citizens involved in local and national watershed protection efforts provide insight into the problems as well as solutions to today's water quality challenges. After the Storm also explains simple things people can do to protect their local watershed-such as picking up after one's dog, recycling household hazardous wastes, and conserving water. The program is intended for educational and communication purposes in classrooms, conferences, etc.

Low Impact Development Videos

Environmental Protection Agency Low Impact Development Videos Page
RiverSmart Homes: Getting Smart about Runoff in Washington, DC
This 12-minute video from 2010 highlights RiverSmart Homes, a program that was launched in 2006 by the District Department of the Environment as a way to combat the Washington, D.C.'s serious stormwater problems and to actively involve the community in the river's restoration.

Building Green: A Success Story in Philadelphia
In 2010, EPA's Office of Water produced this 11-minute video which highlights innovative efforts by green builders in Philadelphia who are helping protect and restore environmental quality and beautify the city.

Reduce Runoff: Slow It Down, Spread It Out, Soak It In
The U.S. Environmental Protection Agency and the U.S. Botanic Garden produced this 9-minute on-line video, "Reduce Runoff: Slow It Down, Spread It Out, Soak It In," that highlights green techniques such as rain gardens, green roofs and rain barrels to help manage stormwater runoff.

Water Resource Management
16000 N Civic Center Plaza
Surprise, Arizona 85374

Hours: Monday - Friday 8 a.m. - 5 p.m., closed on City Holidays.

Phone: 623.222.6000
Fax: 623.222.7001
TTY / VP: 623.222.1002
Email Us
Questions or Issues?

Official Seal of Surprise, AZ
16000 N. Civic Center Plaza   Surprise, AZ 85374   City Hall Hours: Monday - Friday; 8am - 5pm
Phone: 623.222.1000  |  TTY: 623.222.1002  |  Phone Directory
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