City of Surprise Water Services
City of Surprise Water Services
Water Resource Management
The Water Resource Management Department includes management of water and wastewater utilities, water-related capital improvement projects, as well as oversight of the Environmental Division focused on regulatory compliance and planning for our water future.


American Water billing issues update:

The City of Surprise has been working diligently with American Water Enterprises to resolve the billing issues that occurred during the first half of the year.  We are now at a point where the issues identified have been substantially resolved.

In order to ensure the burden of maintaining our water system is equitably shared among our customers we will be returning to our normal payment collection process in the coming months.  The following milestones will be observed:

August 1st, 2015
Late fees will resume being charged on overdue accounts
September 1st, 2015
Past due amount notifications will be sent
October 1st, 2015
Shut off procedures for past due amounts will resume
November 1st, 2015
The city’s full collection process will resume

All procedures and processes are in accordance with the city’s Administrative Guidelines for Utility Services.

For specific questions, or to make billing arrangements, please contact American Water at 1-888-300-3569, Monday - Friday, 6 a.m. - 10 p.m. and Saturday 8 a.m. - 4 p.m. or by using the Contact Us link at

If you have a City of Surprise Water Quality question or concern, please call 623.222.6000.

EPCOR rate change information:
The Arizona Corporation Commission (ACC) recently approved changes to the rates for EPCOR water service in the Sun City district. These changes went into effect September 1, 2015. Portions of Surprise that may be affected by the increase include Coyote Lakes and Canyon Ride West. View the documents below to learn more about the changes to the EPCOR rates.

» New Sun City Water District Rates
» Changes to Water Rates    


Way to Go! Save H20!Mobile Apps for Environmental Awareness & Education
There are a number of great mobile apps for the environmentally conscious. Search your smartphone or tablet’s app store using the following keywords: water, stormwater, environment(al), Environmental Working Group, and EPA to find apps that may interest you.
Looking to Pay Your Water Bill Online?

Click here and type your address into “My Surprise Address.” By doing this, you will get information about your water services provider and a link to pay online. It will also provide information on your city council representative and your trash pick-up day.

How Do I ?

» Start or stop water service
» Read my water meter
» Locate utilities on my property
» Submit a service request
» More FAQs

Useful Links

» City of Surprise Water & Sewer Rates
» Drinking Water Quality Report
» Arsenic Information
» Water Services Standards & Applications
» Reclaimed Water
» Resources for HOAs
» Water Master Plans
» Construction Water Guidelines / Application


Explore the Environmental Protection Agency's Video Collection

Recently Showcased Videos

After the Storm: Co-Produced by the U.S. EPA and The Weather Channel

The show highlights three case studies—Santa Monica Bay, the Mississippi River Basin/Gulf of Mexico, and New York City—where polluted runoff threatens watersheds highly valued for recreation, commercial fisheries and navigation, and drinking water. Key scientists and water quality experts, and citizens involved in local and national watershed protection efforts provide insight into the problems as well as solutions to today's water quality challenges. After the Storm also explains simple things people can do to protect their local watershed-such as picking up after one's dog, recycling household hazardous wastes, and conserving water. The program is intended for educational and communication purposes in classrooms, conferences, etc.

Low Impact Development Videos

Environmental Protection Agency Low Impact Development Videos Page
RiverSmart Homes: Getting Smart about Runoff in Washington, DC
This 12-minute video from 2010 highlights RiverSmart Homes, a program that was launched in 2006 by the District Department of the Environment as a way to combat the Washington, D.C.'s serious stormwater problems and to actively involve the community in the river's restoration.

Building Green: A Success Story in Philadelphia
In 2010, EPA's Office of Water produced this 11-minute video which highlights innovative efforts by green builders in Philadelphia who are helping protect and restore environmental quality and beautify the city.

Reduce Runoff: Slow It Down, Spread It Out, Soak It In
The U.S. Environmental Protection Agency and the U.S. Botanic Garden produced this 9-minute on-line video, "Reduce Runoff: Slow It Down, Spread It Out, Soak It In," that highlights green techniques such as rain gardens, green roofs and rain barrels to help manage stormwater runoff.

Water Resource Management
16000 N Civic Center Plaza
Surprise, Arizona 85374

Hours: Monday - Friday 8 a.m. - 5 p.m., closed on City Holidays.

Phone: 623.222.6000
Fax: 623.222.7001
TTY / VP: 623.222.1002
Email Us
Questions or Issues?

Official Seal of Surprise, AZ
16000 N. Civic Center Plaza   Surprise, AZ 85374   City Hall Hours: Monday - Friday; 8am - 5pm
Phone: 623.222.1000  |  TTY: 623.222.1002  |  Phone Directory
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