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City of Surprise, Arizona

Today in Surprise
Capital Improvement Funding Exploratory Meeting moved to April 9
Public meeting at 6 p.m. in City Hall, Council Chambers. Read more...
Surprise part of online Census testing
Households that receive the postcard are required by U.S. law to respond to the survey by April 1. Read more...
Election Protection Forum
Forum explored voter participation ideas. Watch the video here. Read more...
New City department hosts Open House on March 28
Meet the Human Service and Community Vitality Department, and enjoy food, beverages and a tour of the facility! Read more...
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Changes to American Water billing:

The City of Surprise has heard from many customers regarding billing-payment changes through our water, wastewater and sanitations services billing provider American Water Enterprises. Challenges have occurred with the company's billing software conversion for those enrolled in auto-pay.

We want to ensure our customers that there will be no shutoffs of any water, wastewater, or sanitation services as a result of the complications associated with the software transfer.

We will not charge any fees as a result of this as well of late fees or otherwise. We are definitely appreciative of the input we have received from our residents as they encounter a variety of different problems and we request patience as we work through this with our vendor.

For specific questions, please contact American Water at 1-888-300-3569, Monday - Friday, 6 a.m. - 10 p.m. and Saturday 8 a.m. - 4 p.m. or by visiting

Should you experience long wait times or do not have a resolution to your issues, please contact the Surprise Finance Department at 623-222-1800, Monday - Friday, 8 a.m. - 5 p.m.

Surplus Property Auction

Pursuant to Surprise City Code §2-361 notice is hereby given that the City of Surprise intends to sell surplus equipment owned by the City.

The property may consist of any or all of the following:

1994 Ford Van, 1998 Ford F-150, 1998 Ford F-150, (2) 2004 Chevy Impalas, and 2005 Chevy Impala.

The auction will be held April 11, 2015.

Photos and descriptions may be obtained at the auction website

User Fees and Utility Rates Notice
(per A.R.S. §9-499.15)

The City of Surprise City Council will consider changes and potential increases in user fees for FY2016 and utility rates for FY2016 through FY2019 on May 19, 2015 at 6pm in the City Hall Council Chambers.

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Defining Vibrant, Southwest Living
16000 N. Civic Center Plaza   Surprise, AZ 85374   City Hall Hours: Monday - Friday; 8am - 5pm
Phone: 623.222.1000  |  TTY: 623.222.1002  |  Phone Directory
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