Changes to American Water billing:
The City of Surprise has heard from many customers regarding billing-payment changes through our water, wastewater and sanitations services billing provider American Water Enterprises. Challenges have occurred with the company's billing software conversion for those enrolled in auto-pay.
We want to ensure our customers that there will be no shutoffs of any water, wastewater, or sanitation services as a result of the complications associated with the software transfer.
We will not charge any fees as a result of this as well of late fees or otherwise. We are definitely appreciative of the input we have received from our residents as they encounter a variety of different problems and we request patience as we work through this with our vendor.
For specific questions, please contact American Water at 1-888-300-3569, Monday - Friday, 6 a.m. - 10 p.m. and Saturday 8 a.m. - 4 p.m.
Should you experience long wait times or do not have a resolution to your issues, please contact the Surprise Finance Department at 623-222-1800, Monday - Friday, 8 a.m. - 5 p.m.
Surplus Property / Online Auctions
The City of Surprise hereby gives notice of its intent to sell surplus equipment owned by the City at Sierra Auction in Phoenix Arizona.
The property may consist of any or all of the following:
- 2004 Ford Ranger
- Flatbed Trailer
- 2005 Ford F-250
- 2009 Chevy Tahoe
- 2006 Crown Vic.
The auction will be held February 28, 2015.
Photos and descriptions may be obtained at the auction website www.sierraauction.com