Business License FAQs

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Q: Who needs to have a business license?
Q: How can I get a business license application?
Q: How can I get a Liquor License?
Q: Do I need a business license to have a garage sale?
Q: How much is a business license?
Q: How long is a business license good for?
Q: How long does it take to get a business license?
Q: Why does it take five business days to process?
Q: I’ve sold my business, what do I do with my license?
Q: I operate the same business at two different locations – can one license cover this?
Q: How do I renew my license?
Q: Can I pay my renewal online?
Q: Do you charge penalty fees?
Q: I have closed my business and am not doing business anymore. Do I need to do anything?
Q: How can I pay for my license or renewal?
Q: What are your hours?
Q: What is your mailing address?
Q: Where are you located?

City Clerk FAQs

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Q: When and where are Council Meetings held?
Q: Are all Council Meetings open to the public?
Q: How may I speak at a Council Meeting?
Q: Where do I go to View Council Agendas and Council Meeting Results?
Q: When is City Hall open?
Q: What is the City’s main phone number?
Q: Can I obtain Notary Public Services at the City of Surprise?
Q: How can I obtain Official City Documents?
Q: What is the definition of a Resolution & an Ordinance?
Q: How do I register to vote in the City of Surprise?
Q: Where do I go to vote in Surprise?
Q: What is the City of Surprise Election Cycle?
Q: What are the names of the City’s Districts and who is my representative?

City Court FAQs

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Q: When is my court date?
Q: What if I cannot appear on my court date?
Q: When can I see a Judge?
Q: What should I do if a warrant has been issued for my arrest?
Q: Do I have to report a change of address?
Q: What is the difference between the Surprise City Court and the Superior Court in Surprise?
Q: Can you tell me if my license has been suspended?
Q: If I have to pay a fine, when do I need to pay it?
Q: What happens if I do not pay?
Q: Can I file for divorce at the Surprise City Court?
Q: Can I get a marriage license at the Surprise City Court?

Cross-Connection/Blackflow Program

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Q: What do I need to become an approved/permitted Backflow Tester within the city of Surprise?
Q: Why do I need two test gauges?
Q: Will the Backflow Tester be able to tell the difference between the reclaimed water devices and the potable water devices?
Q: Where or to whom do we send the backflow test reports?
Q: Do I need to renew my backflow documentation?
Q: If I have any further questions about the Backflow Program, whom can I contact?

Refuse & Recycling FAQs

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Q: How do I set up service and get a trash and recycling can for my new home?
Q: When does my trash get picked up?
Q: How do I get my damaged or missing trash or recycling can replaced?
Q: How do I report a problem?
Q: How do I start, stop or cancel my service?
Q: I have a billing question. Who do I call?
Q: Why didn't my garbage get dumped?
Q: Does Surprise provide bulk trash pickup?
Q: What items are considered "hazardous waste"?
Q: How do I report a streetlight repair?
Q: Does Surprise have a landfill?
Q: Do you offer moving box pickup?
Q: How do I dispose of household needles/lancets?
Q: Who do I call to report mosquito problems?

Small Business Assistance Program FAQs

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Q: Is a business license required in Surprise?
Q: How can I get a business license?
Q: How much will the business license cost?
Q: How do I get information about business taxes in Arizona and Surprise?
Q: I need to set up my businesses’ accounting system – can the SBAP help?
Q: I need to decide whether to buy or lease…what should I do first?
Q: How can I find out the zoning for my type of business?
Q: Where can I find a list of available sites?
Q: I’m not an expert on leasing – can the SBAP help?
Q: I’ve signed my lease for retail/commercial space! What kind of permits do I need to get from the City?
Q: Does the City of Surprise have grants for me to start my business?
Q: Does Surprise have incentives for business development?
Q: Where can I learn more about franchising in general?
Q: I’d like to sell my product/service to the City of Surprise. What should I do?
Q: I’d like to help out startup and existing businesses in Surprise. How can I do so?
Q: What will the City look like in the future?
Q: I need to find demographics of potential locations. Where can I find this information?
Q: How can I find out what commercial businesses are coming to Surprise?
Q: What companies provide utilities in Surprise?

Transaction Privilege Tax (Sales Tax) FAQs

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Q: What is Transaction Privilege Tax (Sales Tax)?
Q: How do I obtain a Transaction Privilege (Sales) Tax license?
Q: What is a "Program City"?
Q: What is the current transaction privilege (sales) tax rate?
Q: How do I pay The City of Surprise transaction privilege tax?
Q: What region code and business class should I use when reporting The City of Surprise tax on the TPT-1 form?
Q: How do I calculate my taxes due?
Q: What if I don’t collect the tax from my customers?
Q: Are sales to the City of Surprise taxable?
Q: Are internet sales taxable?
Q: Is the rental of commercial real property taxable?
Q: What are the registration and tax requirements for residential rentals?

Water Services FAQs

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Q: Who is my water provider?
Q: How do I start / stop my water service?
Q: Who do I call to get my water meter installed?
Q: Who do I call if I think my water meter is reading incorrectly?
Q: Is all water in the City of Surprise chlorinated?
Q: Why does my water taste or smell like chlorine?
Q: Water Conservation Information
Q: Who is my sewer provider?
Q: What do I do if sewage is backing up into my house?
Q: How large is the city’s water system?
Q: Where does our water come from?
Q: Where are the Special Planning Areas (SPA) in Surprise?
Q: How does the "CAGRD" ensure future water supply?
Q: If my home is in the CAGRD, how does it work?
Q: What is McMicken Dam?
Q: What are the regulations that govern the water resources for Surprise?
Q: What is reclaimed water?
Q: What are the benefits and advantages of reclaimed water?
Q: What shouldn’t reclaimed water be used for?
Q: What class of reclaimed water does Surprise produce and what can it be used for?
Q: Where does Surprise's reclaimed water go?
Q: Is reclaimed water safe?
Q: Does reclaimed water have an odor or does it stain?
Q: What do I need to become an approved/permitted Backflow Tester within the city of Surprise?
Q: Why do I need two test gauges?
Q: Will the Backflow Tester be able to tell the difference between the reclaimed water devices and the potable water devices?
Q: Where or to whom do we send the backflow test reports?
Q: Do I need to renew my backflow documentation?
Q: If I have any further questions about the Backflow Program, whom can I contact?