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- View the regular collection schedule or download the regular collection schedule zone map.
- Download the holiday collection schedule.
- Lookup your service days by your address at MySurpriseAddress
- Clogged storm drains - Downed trees - Dead animal on City streets - Flooded roads - Garbage can broken - Garbage container missed during normal routes - Illegal dumping - Potholes/debris on City streets Online Service Request
- The truck came by before your container was put at the curb. Your container should be placed at the curb by 6 a.m. Don’t rely on routes being run at the same time every week.
- It contained illegal materials such as rocks, bricks, etc., or was over the 200 pound weight limit.
- A car or other obstacle was blocking access to the trash container
- It’s a City holiday. Download the Holiday Collection Schedule
All streetlight outage service requests can be made by calling the City's service request 222-CARE system or through the 222-CARE online service request under Public Works- Engineering.
Be prepared to report the pole number. The number is located on the pole, about six feet off the ground and is usually six digits or more.
Click here for more information about the Northwest Regional Landfill
- Medical sharps should be placed in either a medical sharps container purchased from a pharmacy or health care provider, or in a heavy-plastic or metal container.
- The container should be puncture-proof with a tight-fitting lid.
- Household containers, such as plastic detergent bottles, can be used if heavy duty tape is used to secure the lid to the container and the words “Not Recyclable” are written on the container with a black indelible marker. The AZ DEQ guidance includes these warnings:
- Do not use a clear or glass container. - Do not over-fill the containers. Keep container out of reach of children and pets.
- Always wash your hands after handling or touching medical sharps. Visit the AZDEQ web site to review guidelines.