Northwest Valley Dial-A-Ride
Welcome to Surprise Dial-A-Ride!
Valley Metro Bus Service
| Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info
| Northwest Valley Dial-A-Ride service provided by Valley Metro
| The daily cap for weekday Dial-A-Ride trips is 160 one-way trips. Saturday service is 30 one-way trips per day.
Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability.
Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.
| Hours of Operation:
Monday - Saturday, 5 a.m. - 8 p.m.
Service now available on holidays How to Make an Appointment:
Call 602.266.8723 on the following days/times: Monday - Saturday
5:00 am - 8:00 pm
Be prepared to give the dispatcher the following information:
• Your name, address and phone number
• Reason for your trip
• Desired pick-up time and complete location address
• Your desired time to return from your destination
• How many passengers will be traveling and any special needs
Have a question, comment or concern? Click here for customer service contact information.
Northwest Valley Dial-A-Ride provides two types of service:
ADA, and General Public.
ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.
General Public: The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.
Dial-A-Ride service is available to:
How Do I Become ADA Certified?
If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.
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