Northwest Valley Dial-A-Ride

Welcome to Surprise Dial-A-Ride!


Valley Metro
Valley Metro Bus Service

Area Map

Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info
Title VI Notification to the Public

Northwest Valley Dial-A-Ride service provided by Valley Metro
image The daily cap for weekday Dial-A-Ride trips is 160 one-way trips. Saturday service is 30 one-way trips per day.

Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability.

Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.
Hours of Operation:
Monday - Saturday, 5 a.m. - 8 p.m.
Service now available on holidays How to Make an Appointment:
Call 602.266.8723 on the following days/times: Monday - Saturday
5:00 am - 8:00 pm

Be prepared to give the dispatcher the following information:
• Your name, address and phone number
• Reason for your trip
• Desired pick-up time and complete location address
• Your desired time to return from your destination
• How many passengers will be traveling and any special needs
Customer Service:
Have a question, comment or concern? Click here for customer service contact information.
Transportation Fees
Within Surprise:
$1.00 per person per ride
Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage and the medical offices near Boswell Hospital
$1.25 per person per ride
To the Valley Metro bus stop at 111th and Grand
$1.25 per person per ride

Valley Metro All Day Passes are available when boarding the bus or when purchased at a local retail outlet.

The fee covers the fares for Surprise Dial-a-Ride and the Valley Metro buses.
Please Note: Exact fare is required, drivers cannot make change
Children under 16 must be accompanied by an adult
What Services Does Surprise Dial-A-Ride Provide?
Northwest Valley Dial-A-Ride provides two types of service:
ADA, and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public:
The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:

  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)
  • Other persons with disabilities
  • Senior citizens age 65 and over
  • and the general public.
You may be asked for identification to establish your eligibility to use Dial-A-Ride services.
How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.
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